Service Representative - Bellville, Cape Town

  • Cape Town
  • Salary: R15 833.00 Per Month Per Month
  • Bonus: Yes
  • Job Type: Permanent
  • Sectors: General
  • Posted by Bellville on Friday, March 15, 2019
  • Reference: ASAD0315
  • Apply before Tuesday, May 14, 2019 - 55 Days left

Vacancy Details

Employer: Bellville

Customer Service

Visit customers according to a set daily / weekly calling cycles

Assess and test all warranty claims, according to set claim and testing procedures

Identify and check rotation batteries and process according to the Rotation procedures

Check and clean batteries on the public display stands in the front of area of the customer stores

Build and sustain great customer service levels and business relationships in support of business objectives

Build and sustain good internal service levels and business relationships with the Central functions in support of business objectives. (Finance, HR, Marketing, Operations etc.)

Training of customers to ensure customers are kept up to date with testing procedures

Ad hoc deliveries and scrap collections as scheduled by Warehouse Management

Refer all disputes on Warranty Claims and rotations on the prescribed form to the Warehouse & Distribution Manager (ie proof of purchase issues & no claim battery tests)

Review stock status at customers and report all concerns on the prescribed form

Resolve or escalate all customer queries/complaints according to relevant company policies and procedures

 

Internal Processes

Policies and Procedures: To ensure compliance to company, sales and operations policies and procedures

Regulations: Comply to all Company Health and Safety requirements

Motor Vehicles: Complete the vehicle checklists as per procedure and highlight any issues on the same day

 Human Capital

Employee Relations: Report any incidences of alleged misconduct/non-performance to Senior Management to ensure action is taken as required

 


Candidate Requirements

Grade 12 or equivalent

Recognised Sales and / or Technical qualification advantageous

3 - 5 years merchandising experience in an FMCG type environment advantageous

Product or merchandising training advantageous

Driver’s License essential (Dangerous Goods License advantageous)

Pass all integrity verification checks as prescribed

SKILLS:

Deadline orientation

Good communication (Verbal and Written)

Compliance driven

Decision Making

Technical skills / Acumen

Customer service driven

Maintaining long term relationships

Available to start immediately. Kindly forward your updated CV, Matric certificate, tertiary qualifications with ID to amyjobs@wcp.co.za

 

 

 

Apply before Tuesday, May 14, 2019 - 55 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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