Service Representative (R190 000 TCOE) - Elandsfontein , Gauteng

  • Gauteng
  • Salary: R15 833.00 Per Month Per Month
  • Bonus: Yes
  • Job Type: Permanent
  • Sectors: General, Automotive
  • Posted by Elandsfontein on Wednesday, May 22, 2019
  • Reference: ASADElands
  • Apply before Sunday, July 21, 2019 - 57 Days left

Vacancy Details

Employer: Elandsfontein

Customer Service

Visit customers according to a set daily / weekly calling cycles.

Assess and test all warranty claims, according to set claim and testing procedures.

Identify and check stock rotation and process according to the Rotation procedures.

Check and clean product on the public display stands in the front of area of the customer stores.

Build and sustain great customer service levels and business relationships in support of business objectives.

Build and sustain good internal service levels and business relationships with the Central functions in support of business objectives. (Finance, HR, Marketing, Operations etc.)

Training of customers to ensure customers are kept up to date with testing procedures.

Ad hoc deliveries and scrap collections as scheduled by Warehouse Management.

Refer all disputes on Warranty Claims and rotations on the prescribed form to the Warehouse & Distribution Manager (ie proof of purchase issues & no claim battery tests).

Review stock status at customers and report all concerns on the prescribed form.

Resolve or escalate all customer queries/complaints according to relevant company policies and procedures.

Internal Processes

Policies and Procedures: To ensure compliance to company, sales and operations policies and procedures.

Regulations: Comply to all Company Health and Safety requirements.

Motor Vehicles: Complete the vehicle checklists as per procedure and highlight any issues on the same day.

 Human Capital

Employee Relations: Report any incidences of alleged misconduct/non-performance to Senior Management to ensure action is taken as required

 


Candidate Requirements

Grade 12

Recognised Sales and / or Technical qualification advantageous

3 - 5 years merchandising experience in an FMCG type environment advantageous

Product or merchandising training advantageous

Driver’s License essential (Dangerous Goods License advantageous)

Pass all integrity verification checks as prescribed

SKILLS:

Deadline orientation

Good communication (Verbal and Written)

Compliance driven

Decision Making

Technical skills  and business acumen

 

Kindly forward your updated CV, Matric certificate, tertiary qualifications with ID to amyjobs@wcp.co.za

 

 

 

Apply before Sunday, July 21, 2019 - 57 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Elandsfontein

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