Job Details
Employer: Starke Ayres (Pty) Ltd.

The above position has become available in our Customer Service Department reporting into the National Customer Service Supervisor.

Responsibilities include:

·       Provides customer service support by analyzing and verifying the accuracy of information on orders received.

·       Initiates and/or implements corrective action as needed in order to ensure that orders are processed promptly and efficiently as per customer’s requirements.

·       Ensures that an excellent standard of service and a high level of customer satisfaction is maintained at all time.

·       Resolves product or service enquiries by clarifying and recording the customer’s complaint, determining the cause of the problem and expediting corrective measures in the best interest of both the customer as well as the company.

·       Ensures and provides service of superior quality to both internal and external customers.

·       Participates and contributes to the successes of the customer service department as a whole.

·       General administration and data capturing.

Candidate Requirements

·       Matric

·       3 years relevant experience.

·       Computer skills (Excel & Word) essential.

·       Fluency in English and Afrikaans (a third language an added advantage).

·       The candidate will be dealing with customers and therefore must be an articulate communicator who understands and applies the principles of telephone etiquette.

Apply before Sunday, November 4, 2018 - 42 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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