5316 Courses

Customer Service Skills

This course is designed to introduce the student to the importance and benefits of good customer service as well as how to determine who your customers are and what their specific needs are. The course also covers aspects such as customers’ expectations of products and services, service quality and customer value. Finally, the course shows students how to deal with unhappy customers and how to make sure that these customers keep coming back again and again. 

Educate24 is about you and your next step. Every goal and aspiration needs a next step, yet far too often those next steps are complicated and time consuming. Educate24 is designed to provide you with a simple step forward as you shape the person that you want to become.