Vacancy Details
Employer: National Risk Managers ( Affinity Health)
Join Our Exclusive Talent Pool! We believe in nurturing talent and providing a platform for growth. As we expand our horizons, we are building a talent pool of passionate professionals who share our commitment to excellence.A fast growing company based in Benoni is looking for a Medical Service Provider Network Agent who will Maintain GP provider network data on CRM and retain GP services.
Key Responsible Areas
- Recruit doctors in unrepresented areas
- Assist with member and provider queries
- Perform administrative duties
Tasks
Recruit doctors in unrepresented areas
- Process GP nominations
- Contact and recruit doctors that is not on our Network
Assist with member and provider queries
- Attend to all incoming provider network calls
- Confirm member benefits
- Resolve radiology and pathology queries
- Deal with queries via electronic channels (OTRS,Live Chat,Email)
Perform administrative duties
- Update and maintain providerâs information/ details on CRM
- Update network list weekly
- Maintain GP records
- Conduct and submit periodic reports
Essential Qualifications
- Matric or equivalent
Essential Experience
- Minimum 2 years call/ contact centre/ customer care
Desirable Experience
- Medical / insurance background experience
- Claims administration experience/ Primary Health-care administration
Other requirements
- Afrikaans advantageous
Knowledge and Skills
- Problem solving skills
- Excellent verbal and written communication skills
- Computer literacy: MS word, Excel and Outlook
- Excellent interpersonal skills
- Excellent organizational skills
Attributes
- Enthusiastic
- Innovative
- Energetic
- Customer orientated
- Results -orientated
- Ability to work in a team or individually
- Honest, Hardworking and Humble
Maintain GP provider network data on CRM and retain GP services
- Recruit doctors in unrepresented areas
- Assist with member and provider queries
- Perform administrative duties
Tasks
Recruit doctors in unrepresented areas
- Process GP nominations
- Contact and recruit doctors that is not on our Network
Assist with member and provider queries
- Attend to all incoming provider network calls
- Confirm member benefits
- Resolve radiology and pathology queries
- Deal with queries via electronic channels (OTRS,Live Chat,Email)
Perform administrative duties
- Update and maintain providerâs information/ details on CRM
- Update network list weekly
- Maintain GP records
- Conduct and submit periodic reports
Essential Qualifications
- Matric or equivalent
Essential Experience
- Minimum 2 years call/ contact centre/ customer care
Desirable Experience
- Medical / insurance background experience
- Claims administration experience/ Primary Health-care administration
Other requirements
- Afrikaans advantageous
Knowledge and Skills
- Problem solving skills
- Excellent verbal and written communication skills
- Computer literacy: MS word, Excel and Outlook
- Excellent interpersonal skills
- Excellent organizational skills
Attributes
- Enthusiastic
- Innovative
- Energetic
- Customer orientated
- Results -orientated
- Ability to work in a team or individually
- Honest, Hardworking and Humble
Maintain GP provider network data on CRM and retain GP services
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