- Gauteng Remote
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT Technology Technical
- Reference: 2137806
Vacancy Details
Employer: MoonsGate Capital (Pty) Ltd T/A Engineuity Global
About Enginuity Global:
Join the vibrant team at Enginuity Global, a premier BPO Outsource Centre based in Cape Town, South Africa. We are currently seeking a Sr. IT/MSP Project Engineer to bring their professionalism and technical expertise to our growing team. The right person in this position will make an impact and a real difference in the success of our clients.
Location: Remote from South Africa to service (East Coast Time availability ~ 14:00 to 00:00 availability from Monday to Friday SAST)
About the Role: Senior IT Project Engineer
Candidate Requirements
Job Responsibilities and Key Duties:
- Deliver all aspects of client-facing and internal IT projects, including planning, pre-project documentation, project plan creation, setting and managing client expectations, setting and measuring project success milestones, project implementation, and full documentation of processes and outcomes.
- Provide expertise and mentorship as the escalation point for service desk tickets and technicians.
- Lead changes and improvements in automation using the technical toolset.
- Use scripting to automate routine tasks.
- Administer client servers, network equipment, firewalls, routers, and desktops.
- Identify and implement improvements to processes, procedures, written documentation, and workflow.
- Assist with determining the equipment and software to fulfill client requests and needs.
- Keep all tickets and projects updated and track time in a detailed format.
- Research and vet new products for potential offerings to clients.
Technical Experience and Skills Necessary to Excel:
Experience:
- Minimum 8 years’ experience in the IT field supporting moderate to complex business environments.
- Experience working at a previous IT Consulting company/Managed Services Provider and/or with the Connectwise suite of tools (PSA/RMM, etc.) is a huge plus.
- Advanced/expert level experience with:
- Microsoft server systems: Windows Server from 2008 forward.
- Microsoft desktop systems: Windows 7 forward.
- Networking: IP Addressing/subnets/default gateways, TCP/IP, NAT, DNS, DHCP, SMTP routing, VLANs, packet tracing.
- Firewalls.
- Wireless Networks.
- Microsoft Office Applications.
- Active Directory (roles, permissions, and GPOs in an AD environment).
- Physical server builds for HP servers with RAID systems, iLO, etc.
- Remote access solutions (VPN, Terminal Services).
- 2FA/MFA implementation and support experience.
- Mobile computing (tablets, iPhones, laptops, VPNs, Remote web workplace/RDP/Terminal Server).
- Exchange/Email Administration and troubleshooting (mailbox creation/deletion, troubleshooting mail flow, queues, inbound/outbound delivery, shared mailboxes).
- HyperV Administration.
- Office 365/Exchange Online (archiving, mail flow rules, connectors, advanced email flow troubleshooting).
- Scripting for application installation/changes, Office 365 administration, or company-directed mass changes via PowerShell.
- Cloud-based technologies (Office 365, SharePoint Online, Hosted Exchange, Google Apps, Cloud-based storage platforms like Box, Dropbox, ShareSync, etc.).
Additional Skill Sets That Would Set You Apart:
- Setup/configuration/troubleshooting of:
- Sophos Firewalls and related VPNs.
- Microsoft Exchange 2007/2010/2013 deployment, migration, and recovery.
- Advanced Macintosh support skills.
- Microsoft Endpoint Manager (Intune).
Essential Personal Skills:
- Diligence in attention to detail in work.
- Consistent follow-up on projects and tickets.
- Excellent written and verbal communication skills.
- A service-oriented approach in interactions with teammates and clients.
- Ability to switch between various tasks/tickets efficiently.
- Strong time management skills, capable of handling multiple projects with differing timelines and priorities.
- Ability to work independently and collaboratively within a team environment.
- Willingness to continuously improve through training on new technologies.
What We Offer:
- A challenging and dynamic work environment.
- Opportunities to develop your career by working with large, established USA-based brands.
- The chance to make a significant impact on client success.
- Competitive salary and benefits package.
- A supportive team and the tools needed to succeed.
10 people have applied for this job. 405 people have viewed this job.
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