Job Details
Employer: Liberty Financial Advisers

 

ROLE AND RESPONSIBILITIES

 

 

 

Drive performance and efficiencies

 

 

 

  • Set and meet performance targets for speed, efficiency, sales and quality

  • Manage the daily running of the call centre

  • Liaise with colleagues, team leaders, operatives and third parties to gather information, implement solutions and resolve issues

  • Adhere to company standards and monitor calls to improve quality, conversion rates, minimise errors, risk and track operative performance

  • Plan and manage new and enhanced changes (including SQA or calibration outcomes with various departments)

  • Continuously improve performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products

  • Maintain up-to-date knowledge of industry developments, involvement in networks and keep abreast of technology requirements

  • Handle the most complex customer complaints or enquiries

     

 

People

 

  • Liaise with HR and Training to plan staff recruitment, manage vacancies, advertising and interviews

  • Manage staffing requirements to meet demands and scheduling shift patterns

  • Drive staff performance and reviews – enabling development, identifying training needs and arranging training and coaching sessions

  • Motivate, retain staff and coordinate remuneration, bonus, reward and incentive schemes

  • Develop, implement and review core responsibilities and tasks

  • Ensure adherence to company policies and disciplines

 

 

 

 

 

Reporting (daily, weekly, monthly and annually)

 

  • Analyse reports and performance statistics to make informed business decisions

  • Forecast and analyse against budget and targets

  • Maintain and prepare reports for leave, overtime or other impacted statistics that might impact remuneration in time for payroll cut off

 

 

 

 

Candidate Requirements

QUALIFICATIONS AND EXPERIENCE

 

  • Must be Fluent in an African Language - non-negitiable
  • 2 – 3 years general sales experience

  • 2 – 3 years call centre supervisor experience

  • RE 5 - non-negotiable
  • Financial services experience will be an advantage

  • Essential: Standard 10/ Grade 12/ NQF 4

     

 

KNOWLEDGE AND SKILLS

 

  • Must have knowledge of multiple technology systems, FAIS and FICA Act, as well as knowledge of company products and existing policies and procedures

 

COMPETENCIES

 

  • Computer literate and proficient in the use of Excel, Word and Outlook

  • Hardworking and creative approach to sales

  • Fluent in written and spoken English

  • Strong relationship building skills and proven negotiation skills

  • Practice good time management and willingness to work longer than normal office hours

  • Team player who leads by example

  • Have knowledge of multiple technology systems, FAIS and FICA Act, as well as knowledge of company products and existing policies and procedures

 

This position reports to: Head: Direct Sales Apply before Saturday, November 16, 2019 - 3 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
Hot Job 54 people have applied for this job. 402 people have viewed this job.
  • Founded
    January, 1957
  • Industry
    Finance
  • Type
    Corporate
  • Reach
    International
  • Size
    5000 to 10000 employees
We are one big family We know how to have fun along the way: working here does not feel like a job. Certified Financial Planner Cape Town

Gain insights into Liberty Financial Advisers's Workplace


  • Overall Rating

    5.0

    based on 2 reviews

  • 100%

    would recommend
    to a friend

Best things: I left a permanent position to join Liberty as a contractor-a huge risk. I never believed in my abilities until I joined Liberty. Not only am I remunerated well for performing what I was contracted to do but I am hugely incentivised to overperform. Liberty is built on trust. What you put in you will get out. Without a doubt #thebestcompanytoworkfor