Insurance Sales Team Leader - Life Cover (EE Only) Cape Town CBD, R15 000.00 - R20 000.00 Per Month (Negotiable)Benefits: commission Job Type: Permanent Sectors: Call Centre, Insurance, Sales Posted by Liberty Financial Advisers on Tuesday, September 17, 2019 Reference: copy-TLCCS Apply before Saturday, November 16, 2019 - 3 Days left Employment Equity Position Apply Now Job Details Employer: Liberty Financial Advisers ROLE AND RESPONSIBILITIES Drive performance and efficiencies Set and meet performance targets for speed, efficiency, sales and quality Manage the daily running of the call centre Liaise with colleagues, team leaders, operatives and third parties to gather information, implement solutions and resolve issues Adhere to company standards and monitor calls to improve quality, conversion rates, minimise errors, risk and track operative performance Plan and manage new and enhanced changes (including SQA or calibration outcomes with various departments) Continuously improve performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products Maintain up-to-date knowledge of industry developments, involvement in networks and keep abreast of technology requirements Handle the most complex customer complaints or enquiries People Liaise with HR and Training to plan staff recruitment, manage vacancies, advertising and interviews Manage staffing requirements to meet demands and scheduling shift patterns Drive staff performance and reviews – enabling development, identifying training needs and arranging training and coaching sessions Motivate, retain staff and coordinate remuneration, bonus, reward and incentive schemes Develop, implement and review core responsibilities and tasks Ensure adherence to company policies and disciplines Reporting (daily, weekly, monthly and annually) Analyse reports and performance statistics to make informed business decisions Forecast and analyse against budget and targets Maintain and prepare reports for leave, overtime or other impacted statistics that might impact remuneration in time for payroll cut off Candidate Requirements QUALIFICATIONS AND EXPERIENCE Must be Fluent in an African Language - non-negitiable 2 – 3 years general sales experience 2 – 3 years call centre supervisor experience RE 5 - non-negotiable Financial services experience will be an advantage Essential: Standard 10/ Grade 12/ NQF 4 KNOWLEDGE AND SKILLS Must have knowledge of multiple technology systems, FAIS and FICA Act, as well as knowledge of company products and existing policies and procedures COMPETENCIES Computer literate and proficient in the use of Excel, Word and Outlook Hardworking and creative approach to sales Fluent in written and spoken English Strong relationship building skills and proven negotiation skills Practice good time management and willingness to work longer than normal office hours Team player who leads by example Have knowledge of multiple technology systems, FAIS and FICA Act, as well as knowledge of company products and existing policies and procedures This position reports to: Head: Direct Sales Apply before Saturday, November 16, 2019 - 3 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful. Hot Job 54 people have applied for this job. 402 people have viewed this job.