Candidate Requirements

CUSTOMER SERVICE & COMMUNICATION 

• Manage (read, assess, respond, resolve) incoming emails from 4 addresses in 

Hubspot Shared Conversation Inbox (approx 170 emails per day) with response 

time targets.

• Create ticket for further processing (depending on POP; Order; Accounting 

Query).

ORDER PROCESSING - DEBTORS/CUSTOMERS 

• Create Quote / Invoice from Email / Phone order / Hubspot Ticket (+/- 50 per day)

• Send Quote via Email / From Accounting System

• Capture Orders - Quotes & Invoices - on order tracking software.

• Follow up on Quotes to check whether customer received it and whether they 

would like to proceed with the order.

• Excellent verbal and written communication skills and good telephone manner.

• Excellent interpersonal skills

• Computer literate with keyboard skills and experience in Microsoft software.

• Good typing skills.

• Good administration skill for recordkeeping

• Listening and Understanding Skills

• Good with numbers and maths

• Excellent accuracy and high attention to detail

• Work strict to meet deadlines

• Professionalism: personal presentation and conduct

• Microsoft Office Skills (Word, Excel, Outlook etc.)

• Organising and planning skills

• Ability to work on own initiative and take responsibility

• Ability to carry out orders as instructed

• Work as part of a team

• Work in an organized and methodical way