- Centurion
- Salary: R15 000.00 - R20 000.00 Per Month
- Job Type: Permanent
- Sectors: Accounting Admin Call Centre
- Reference: BUS ADMIN
Vacancy Details
Employer: Appy 4 it
For this role, the skills, qualifications and experience listed below are important, but we
believe that to be great in this job you are likely, first and foremost, to have a talent for
understanding of and commitment to quality customer care and service provision with
the willingness and ability to follow administrative procedures to a high standard. This
is what we expect above all else.
Required Skills
- Customer Care: 2 to 3 years
- Invoicing: 1 to 2 years
- Admin: 2 to 3 years
Candidate Requirements
CUSTOMER SERVICE & COMMUNICATION
• Manage (read, assess, respond, resolve) incoming emails from 4 addresses in
Hubspot Shared Conversation Inbox (approx 170 emails per day) with response
time targets.
• Create ticket for further processing (depending on POP; Order; Accounting
Query).
ORDER PROCESSING - DEBTORS/CUSTOMERS
• Create Quote / Invoice from Email / Phone order / Hubspot Ticket (+/- 50 per day)
• Send Quote via Email / From Accounting System
• Capture Orders - Quotes & Invoices - on order tracking software.
• Follow up on Quotes to check whether customer received it and whether they
would like to proceed with the order.
• Excellent verbal and written communication skills and good telephone manner.
• Excellent interpersonal skills
• Computer literate with keyboard skills and experience in Microsoft software.
• Good typing skills.
• Good administration skill for recordkeeping
• Listening and Understanding Skills
• Good with numbers and maths
• Excellent accuracy and high attention to detail
• Work strict to meet deadlines
• Professionalism: personal presentation and conduct
• Microsoft Office Skills (Word, Excel, Outlook etc.)
• Organising and planning skills
• Ability to work on own initiative and take responsibility
• Ability to carry out orders as instructed
• Work as part of a team
• Work in an organized and methodical way
6 people have applied for this job. 77 people have viewed this job.
