About the Role
You will lead the development of insights and reporting that drive business decisions across customer, product, and commercial performance. Your primary focus will be to translate data into clear, actionable insights, while building and managing a high-performing MIS/BI function.

This role combines business understanding, data analysis, reporting, and team leadership, ensuring that the organisation has reliable, timely, and decision-ready information.

What You’ll Do

1) Lead and deliver business insights
Translate business questions into analytical frameworks and actionable insights. Identify trends, risks, and opportunities across customer behaviour, product performance, and revenue drivers. Drive proactive insights, highlighting what is changing, why, and what action is required. Support key initiatives with targeted analysis.

2) Own reporting and performance visibility
Design and maintain dashboards and reports for key stakeholders. Ensure consistent definitions of KPIs across the business. Automate recurring reporting. Deliver clear reporting packs with commentary and recommendations.

3) Build and manage scalable data solutions
Work with Data Engineering to ensure reliable datasets. Oversee data extraction and transformation processes. Ensure data quality and consistency. Define data structures for recurring use cases.

4) Drive team performance and delivery
Lead and develop a team of BI analysts and MIS specialists. Set priorities, timelines, and quality standards. Ensure outputs align to business needs. Build team capability.

5) Partner across the business
Work with Product, Marketing, Lending, and Operations. Support decision-making with data-backed insights. Collaborate with Risk and Compliance. Act as a bridge between technical and business teams.

6) Establish governance and data integrity
Implement controls for data accuracy. Maintain documentation of definitions and logic. Ensure compliance with governance requirements. Support audits with traceability.

What Success Looks Like in the First 90 Days
A clear reporting framework is in place. Reports are standardised and trusted. Key dashboards are live and automated. Data quality gaps are identified and being resolved. The team is aligned and delivering.

Required Experience and Skills
5+ years in MIS, BI, or analytics roles. Strong SQL skills. Experience building dashboards. Understanding of KPIs and performance tracking. Experience with data platforms such as BigQuery or Azure.

Leadership and Delivery
Experience managing BI teams. Strong planning and prioritisation. Ability to translate business needs into analytics outputs.

Business and Communication Skills
Ability to present insights clearly. Strong stakeholder management. Ability to influence decisions.

Nice to Have
Experience in customer analytics, lending, or transactional products. Exposure to campaign reporting. Familiarity with data governance and regulatory requirements.

Personal Traits That Matter
Detail-oriented. Insight-driven. Strong ownership. Ability to simplify complex data. Focus on business impact.