Brief Role Description 
To provide specialist advice and support in all areas of service, enabling the provision and execution of different communications functions across the Company. The Communications Specialist's role is to manage, conceptualise, plan and implement the communication requirements for management of the account ensuring high quality and consistency in all documents, copy or content.

Key Performance Areas

• Manage creation of copy for all initiatives, content strategies and campaigns, and insights into executive-ready messaging.
• Manage the day-to-day internal communications activities of the account.
• Develop and implement a communication plan which details communication strategy, processes and protocols for customer engagement.
• Provide a communication support function for all Customer Engagement of the account.
• Foster relationships with internal and external key stakeholders and collaborate to ensure effective implementation of initiatives.
• Support the account on any projects that have an impact on or need communication.
• Ensure that all communication outputs are of a high standard, respond to the needs of the target audience, and are delivered within agreed budget and timelines.
• Develop a library of templates that conform to brand guidelines and can be used across the account to ensure a consistent corporate tone of voice is achieved.
• Work closely with all technology platforms (CRM and digital) to ensure communication function is effective and compliant.
• Delivering high-quality visual content using Illustrator, InDesign, and Photoshop.
• Perform the role of the quality and communication compliance conduct when large scale communications activities are being planned.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience

Minimum Requirements: 

• Bachelor’s Degree/National Diploma in Communications and/or Marketing
• Grade 12 (Senior Certificate)
• Minimum 5 Years’ experience in the Brand and Communications arena
  

Technical / Core Competencies:

• Solid knowledge of Business Development, market trends and best practices within the Marketing/Sales environment
• Understanding of marketing principles specific to the functions of communication, brand and media including social media
• Effective engagement with third party agencies, customer relationships and internal / external stakeholders     
• Good knowledge of standard Microsoft, specifically Word and PowerPoint, intranet, internet and social media applications and software