Public Sector Account Manager (ICT) (JB6102)
Centurion, Gauteng
R90 000 to R100 000 a month + Commission
Permanent

A leading South African ICT solutions provider is looking for a Public Sector Accounts Manager to drive business growth, manage strategic client relationships, and expand its presence within government and public sector environments. The organisation delivers managed IT services, cloud solutions, cybersecurity, infrastructure management, business continuity, networking, and technical support services to public and private sector clients across South Africa.

The role focuses on developing new business opportunities, increasing revenue through cross-selling and upselling, managing key public sector accounts, and building strong relationships with senior stakeholders. Acting as the link between clients and internal teams, the successful candidate will ensure effective service delivery, customer satisfaction, and commercial success while leveraging their public sector sales experience and strong understanding of ICT, telecommunications, and technology solutions.

Minimum Requirements:
Grade 12 / Matric or equivalent NQF qualification
Valid Drivers License with own vehicle
Sales qualification or certificate advantageous
2–3 years’ sales experience within the Public Sector environment
Experience within the ICT, IT Services, Telecommunications, or Technology sector
Strong understanding of ICT products, solutions, and industry trends
Knowledge of IT networking concepts and technology solutions
Proven track record in new business development and account management
Strong negotiation, presentation, and relationship-building skills
Ability to engage with senior stakeholders and decision-makers
Experience managing sales pipelines and forecasting opportunities
Strong commercial acumen and revenue-generation capability
Proficiency in Microsoft Office
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Customer-focused and service-driven approach
Ability to manage multiple accounts and opportunities simultaneously
Professional and client-facing presentation skills
Strong networking and stakeholder engagement abilities
Ability to work independently and achieve sales targets

Duties and Responsibilities:
Generate new business opportunities within the public sector market
Drive revenue growth through cross-selling and upselling of technology solutions
Identify and pursue new sales opportunities across the organisation's service portfolio
Build and maintain a strong sales pipeline
Prepare and submit proposals, quotations, and tender responses
Achieve monthly and quarterly sales and revenue targets
Manage and develop assigned client accounts
Build and maintain relationships with key stakeholders and decision-makers
Conduct regular customer visits and engagement meetings
Maintain ongoing communication with clients to identify opportunities and address concerns
Manage commercial negotiations, pricing discussions, and contract-related engagements
Ensure customer requirements are effectively managed and fulfilled
Retain and grow existing business through proactive account management
Serve as the primary point of contact for client escalations and service-related matters
Work closely with technical, project management, helpdesk, and product teams to ensure customer satisfaction
Stay informed on emerging technologies, ICT trends, and industry developments
Attend industry events, networking functions, and customer engagements
Perform lead generation and business development activities
Maintain accurate pipeline reporting and sales forecasting
Monitor customer financial performance and account profitability
Ensure efficient coordination between clients and internal stakeholders to support service delivery
Resolve complex customer issues and facilitate effective problem resolution
Maintain accurate customer records, account documentation, and reporting requirements

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
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