Reports to: Brand & Facilities Manager.
JOB SUMMARY AND GENERAL RESPONSIBILITIES:
The Facilities & IT Support is responsible for facilities assistance, such as coordinating maintenance, office upkeep, and supplier management while also handling basic IT support through ticketing and escalation. This function includes but is not limited to: 
Assist in the day-to-day upkeep and maintenance of office spaces, warehouses, and common areas.
Coordinate repairs and servicing (plumbing, electrical, air conditioning, general maintenance).
Manage office supplies, furniture, and equipment, ensuring everything is in working order.
Support with facility-related projects, including office moves, renovations, and space planning.
Conduct regular inspections to identify maintenance needs and proactively address issues.
Work with vendors, contractors, and service providers for maintenance and facility needs.
Log and manage IT support tickets, ensuring proper escalation to the Managed Services Provider (MSP) when needed.
Assist with basic troubleshooting (printers, desktops, connectivity issues).
Set up and maintain office IT equipment, such as workstations and network devices.
Monitor IT asset tracking, ensuring proper documentation of equipment and maintain the Company asset register.
Support with network connectivity checks and report issues for escalation.
Provide remote and on-site assistance for facility and IT-related matters at the Cape Town and Pietermaritzburg branches.
Occasionally travel to these locations for scheduled maintenance and issue resolution.
Ad hoc tasks as and when necessary.