Job Function

 To coordinate and control the quality of the work activities of a Creditor’s team.

 Accountable for accurate and timely payment of creditors.

 Contributing to managerial decision-making.

Key performance areas:

 Coordinate and control the quality of work performed by a team you supervise to ensure compliance to company policy and processes.

 Report on the work activities of the team you supervise.

 Resolve or escalate problems with the work performed by employees you supervise.

 Prepare payment proposals.

 Perform work activities in a way that limits cost.

 Plan, monitor, coordinate and control the quality of a team's work activities to satisfy internal and external clients.

 Resolve escalated client/customer queries.

 Apply or initiate corrective and/or supportive action when required for employees you supervise.

 Monitor and record the time and attendance of employees you supervise.

 Provide 'On-the-job' training & guidance to employees you supervise.

 Complete own training successfully as per an agreed personal development plan (PDP).

 Collate Principal deductions.

 Prepare new take on forms for the trade.

 Set collection targets for credit controllers.