To effectively manage the day-to-day operations of all the F&B outlets and employees as well as ensure guest satisfaction. Supporting and aiding the Food and Beverage Manager in achieving the profitability of the F&B outlets. Minimum Experience and Qualification Required: Post matric hotel school qualification in Food and Beverage2-3 years’ experience in a 5-star hotel restaurant or similar environmentComputer literacyGood understanding of the micros point of sale systemPrevious leadership roleExcellent communication skillsExcellent numeracy skills with and understanding of financeGood wine knowledgeHigh level of English proficiencyAbility to train and develop a teamMust be motivated, enthusiastic, and energeticUnderstand the true ethos of hospitality – being warm, friendly and engaging with guestsMust be a team player, with a positive attitudeMust be able to work under pressureOwn transport

Key Performance Objectives:

• Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence,
• Develops specific goals and plans to prioritize, organize, and accomplish work tasks,
• Ensure that all sick leave, annual leave, family responsibility leave, and any other absenteeism is duly reported to HR on the prescribed forms
• Assists in the ordering of F&B supplies, cleaning supplies and uniforms
• Get to know and personally engage with regular guests
• Ensure guest satisfaction
• Monitor all guest complaints, actioning steps where necessary
• Food & Beverage Planning & Control
• Monthly stocktaking and Ensure tight control over F&B security to avoid damage or theft.