Duties:

• Communicate with residents on an ongoing basis via all platforms
• Produce and promote the internal magazine every three months and secures advertisers
• Produce the newsletters for the HOA and the Estate on alternate weeks
• Communicate all emergency announcements to residents
• Produce and circulate marketing communication for golf club functions and events;
• Pick up feedback from residents and assesses the overall feeling/response
• Provide feedback to Management
• Promote the image and reputation of the HOA and the Estate positively
• Arrange various community events on the Estate
• Organise community events sponsored by service providers (average of one per month)
• Plan the necessary advertising, sponsorships and PR for the events
• Acts as the link (Liaison) between the HOA, Golf Club and external parties
• Vet all incoming marketing proposals and make recommendations on appropriate action to CEO
• Arrange publicity for the HOA and Estate
• Secure sponsorships for events and facilities
• Arranges charity events and corporate social involvement
• Provides induction and accreditation for Estate Agents who are authorised to operate on the estate
• Attend and facilitate the orientation workshops for Estate Agents
• Monitor Estate Agent compliance with the terms of their agreement and ensure that no unauthorised agents operate on the estate
• Receive and address residents’ complaints
• Act on infringements
• Market events sponsored by service providers and agents
• Ensure that the content on the website is relevant and updated
• Obtain sponsorship for the website hosting
• Monitor activity on the website and respond to queries and/or complaints
• Manage content and media on the website
• Ensure that new home owners are welcomed when they move in to the Estate
• Coordinate the delivery of the welcome pack with the CEO
• Resolve any queries from new Homeowners
• Operates as the budget holder for the marketing and communications function;
• Provide input to the CEO for inclusion in the Annual Budget approved by the Board
• Operate within budgeted parameters
• Ensure that events and functions do not run at a loss