IN-STORE SALESPERSON DUTIES

Assist customers with paint selection, application techniques, and product recommendations.

Provide professional advice on surface preparation, primers, and waterproofing solutions.

Demonstrate excellent product knowledge, including Company full range of coatings and accessories.

Process sales transactions, issue invoices, and handle cash/card payments.

Maintain a clean, organized, and well-stocked showroom and display area.

Monitor stock levels and coordinate with the warehouse for replenishment.

Handle customer complaints and returns professionally, escalating issues when necessary.

Build relationships with regular customers and contractors to encourage repeat business.

DRIVER DUTIES

Deliver paint and related products to customers, contractors, and project sites safely and on time.

Load and unload goods carefully to prevent damage and spillage.

Ensure delivery notes and invoices are signed by customers and returned to the store.

Conduct pre-trip checklist and post-trip vehicle inspections, checking oil, fuel, brakes, tires, and lights.

Maintain vehicle cleanliness and report any mechanical issues to management immediately.

Follow all traffic laws and company policies regarding vehicle use.

Assist with store pickups and stock transfers between branches when required.

ON-SITE FAULT FINDER DUTIES

Visit customer sites to inspect and diagnose paint-related issues such as peeling, bubbling, discoloration, or adhesion problems.

Assess whether the fault is due to product application, surface preparation, or environmental factors.

Provide technical recommendations for corrective action, including recoating procedures or substrate treatments.

Conduct on-site demonstrations to show proper paint application techniques.

Prepare reports on findings and submit them to the store manager for review and follow-up.

Assist with training painters and contractors on best practices when necessary.

Always represent Company professionally when dealing with clients.

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GENERAL DUTIES

Follow all safety, health, and environmental regulations while handling paints and chemicals.

Ensure customer satisfaction by providing excellent service across all roles.

Work as part of a team, assisting colleagues when necessary.

Maintain a professional appearance and wear company-issued uniforms where applicable.

Report any workplace hazards, incidents, or concerns to management immediately.

Daily Bin counts and Monthly stock takes without exception.