Executive-Customer Care Voice-Inbound

Cape Town CBD
Salary: R7 000.00 Per Month
Job Type: Permanent
Sectors: Call Centre
Reference: 4316

Apply before Nov 28 2025 | 21 Days left

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Vacancy Details

Employer: EXL Service

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

* Receive inbound calls from policyholders in a contact center environment.

* Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.

* Accurately interpret and verify billing transactions.

* Respond to simple as well as complex billing inquiries from policyholders.

* Provide policyholders with technical support on the client systems.

* Follow up with policyholders on outstanding items in a timely manner.

* Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.

* Perform other duties as needed.

Candidate Requirements

* Experience of up to 1 year, preferably in a customer service environment

* Some post High School education preferred

* Excellent telephone etiquette and service delivery skills

* Strong communication skills and effective listening abilities

* Effective organizational and time-management techniques

* Exhibit patience and a positive outlook when working with policyholders

* Contribute to an environment of accountability, collaboration and teamwork

* Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)

* Able to commit to the entirety of the training program and work within a structured operation environment.

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

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About EXL Service

From our beginnings in business process services to becoming a global leader in data and AI, EXL has over 25 years of proven experience redefining what's possible for our clients. We empower businesses across industries like insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure. By combining data, AI, and deep industry expertise, we drive transformation and growth for those we serve.