Duties:

• Identify and resolve customer and supplier concerns
• Preparing and capturing data and reports
• Customer service
• Admin for all clients you manage
• Follow-up and adhere to goals
• Logistics:
  • Placing customer orders with Logistics Department
  • Take down information for orders and handle complaints
  • Arranging of loads
  • Following up on payments
  • Following up on offloading schedules
  • Following up on queries
  • Problem solving and general admin
  • Prepare monthly load reports
• Checking commission sheets
• Maintain current product knowledge
• Work with Sales, or accounts personnel to expediate or trace missing or delayed loads
• Prepare reports for management and achieve reasonable goals set by employer
• Any other lawful tasks that are required by employer from time to time