Our client in the Boland is looking for an experienced and detail-oriented Customer Experience Manager to oversee end-to-end order management, customer service, packaging innovation, and team coordination across various departments and seasonal projects. This role is crucial in ensuring seamless customer journeys, efficient internal processes, and high-quality execution across all operational touchpoints.

Requirements:
Minimum 5 years of experience in operations, logistics, or customer service management
Demonstrated excellence in customer-facing communication, both written and verbal.
Fluent in Afrikaans & English
Previous experience in e-commerce or retail field a plus
Thorough understanding of luxury brands within the retail space
Strong people skills and problem-solving skills
Leadership and management capabilities
Experience working cross-functionally with warehousing, fulfilment, marketing and customer service teams
Ability to manage multiple projects and priorities in a fast-paced environment
Available over certain weekends and public holidays

Please email your CV through to annemei@vinerecruitment.co.za with a photo salary expectation, location and availability