Reporting to             :      Technical Manager

Overall purpose of the job: To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required to contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.  The incumbent must uphold our promise to clients that we go beyond the expected.   

Duties & Responsibilities:

      The job holder is required to manage and maintain all allocated resources. 

• Vehicle cleanliness
• Traffic offences
• Roadworthiness
• Tools
• Safekeeping of tools are good and serviced. 
• Stock
• Complete stock take
• Resolve all missing stock.
• Cell Phone
• Devices are operational.   
• Monitor data usage.
• Uniform
• Maintain uniform.
• Ensure clean and presentable as per Psira
• Perform daily administration and duties to ensure the smooth running of the technical function.
• Perform office administrative function w.r.t filing of registers, updating of database etc.
• Complete on the job coaching
• With technicians where required
• Attend to all Complaints when required.
• Offer product support onsite and remotely.
• Dealing with technical and client queries
• Assist with fitments when required.
• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Maintain fitment quality.
• Assist with technical evaluations and repairs.   
• Implement new fitment techniques (OEM fitment guideline requirement implementation) Specialized fitment techniques. 
• Ensure that personal hygiene is maintained (as per PSIRA),
• Company uniform in good condition
• Ensure familiarity and adherence to applicable company policies and procedures.  
• Attend and take initiative to develop own skills.
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Clear Criminal Record
• Psira Grade C
• Trade test in motor electrical electronics or similar preferred, 
• Auto-electricians qualification advantageous, 
• At least 6-10 years’ experience in the fitment of vehicle tracking equipment. 

Attributes:

• Action orientated.
• Good fault finding skills.
• Attention to detail. 
• Problem Solving