Candidate Requirements

Min. 10 years Operational Management experience
BTECH or NHD in Electronic Engineering or Computer Science.

 Areas of responsibility: 

• Technical Department
• Product Knowledge and Solutions
• Training Academy

Technical Department Role:

• Operational Management of Technical Department
• Ensure high level of support to clients
• Operational Management of Internal Technical Systems

Product Knowledge and Solutions Role:

• Manage Product Specialist
• Ensure best practice Design of Security Solutions
• Ensure Competent Technical Staff & Sales Engineers

 Training Role

• Operational Management of Training and Training Academy
• Manage Marketing and Sales staff Training
• Manage counter sales and telephonic support training
• Manage Client training product knowledge

Experience required: 

• Operational Management of Technical Services (B2B)
• Operational Management of the delivery of training to staff & clients
• Operational Management of Internal Technical Systems
• Operational management of ICT services
• Management of Team Leaders, Product and Service delivery Technicians (max span of control of 6)