- Pretoria East
- Salary: R15 000.00 - R18 000.00 Per Month
- Job Type: Permanent
- Sectors: IT PR & Communication Technical
- Benefits: 18000
- Reference: POS24351A
Vacancy Details
Employer: Emporium Human Capital
We are seeking a highly skilled and motivated Technical Customer Support Specialist to join our team. The ideal candidate will be responsible for providing technical and non-technical assistance to our clients, conducting training and onboarding sessions, and resolving issues at the back end of our systems using SQL. This role requires excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with both technical and non-technical users.
Duties and responsibilities:
Customer support
· Be first receiver of all support queries through support channels, whether email/WhatsApp or support system tickets.
· Provide 2nd level support by resolving queries or guiding clients on steps to resolve 1st level queries.
· Escalate advanced queries to 4th level support.
· Keep track of time spent on each query, whether resolved or escalated.
· Responsible for regular communication with the client as well as other support staff.
Training and onboarding
· Conduct training sessions for new users on our software and systems.
· Assist in the onboarding process for new clients, ensuring a smooth transition and setup.
SQL Queries and back-end problem solving
· Write and execute SQL queries to retrieve and analyze data.
· Identify and resolve issues within the back-end database systems.
· Collaborate with development teams to address and resolve software bugs and performance issues.
Customer Service
· Build and maintain strong relationships with clients through exceptional service.
· Provide timely updates to clients regarding the status of their support requests.
· Collect and document customer feedback to help improve products and services.
Required Skills
- It: 2 to 3 years
- Information Technology: 2 to 3 years
- Technical Customer Support: 2 to 3 years
Candidate Requirements
Requirements, Experience and skills
· Tertiary Qualification in Information Technology, or equivalent work experience
· Proven experience in a technical support role.
· Proficiency in SQL and experience with database management.
· Strong problem-solving skills and attention to detail.
· Excellent communication skills, both verbal and written.
· Ability to explain technical concepts to non-technical users.
· Experience with customer service and support tools.
· Ability to work independently and as part of a team.
Preferred Qualifications:
· Experience with specific software or systems relevant to the company's products.
· Certifications in relevant technologies (e.g., Microsoft MSSQL, MySQL) are advantageous.
Working Conditions:
· Full-time position, with after-hours standby.
· May require travel for on-site training or support.
26 people have applied for this job. 332 people have viewed this job.
About Emporium Human Capital
Established in 1999, EHC has won and maintained business throughout most sectors within the South African recruitment marketplace. Maintaining its profile as a small-medium enterprise thus holding onto its customized service offering, we continue to provide seamless recruitment solutions.
Through our stability and integrity, we have carved out a substantial market above our competitors. We provide a set of flexible, cost-effective hiring solutions to clients of every size and industry. At EHC, we are committed to establishing a long-term professional relationship with our clients.
Our consultants boast of many years of experience within the industry. Our team of consultants understands that companies today require more than just a skilled candidate; they search for employees who are productive, exhibit positive attitudes and have the ability to become part of their team. We do recruitment in all fields and sectors – thus meaning we are generalists.
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