Data Voice (interaction management software) Nexus and Libre expertise is fundamental with a specialized focus on the secure recording of multiple streams and channels. From Voice, email and chat applications across multiple platforms deployed. A senior engineer experience and certified as a Cisco Certified Internetwork Expert Routing and Switching (CCIE Routing and Switching) and Cisco Certified Internetwork Expert Voice.
·Configuration, Management and Monitoring Data voice (software)
·Maintain all aspects of the company’s national voice and recording network including the core and voice platforms (store, retrieval, proactive management)
·Undertake voice fault investigations and implement resolutions in local and wide area environments.
·Manage, monitor secure recording of multiple streams and channels.
·Ensure proper configuration and deployment voice equipment while adhering to the company's standards and practices.
·Liaise with Project Management team, Network and Security engineers and Service Desk Agents on a regular basis.
·Responsible for SIP Design.
·Responsible for SIP & QOS.
·Responsible for Unified contact centers as a specialist
·Responsible for Cisco Cube.
·Apply VC and TMS knowledge.
·Maintain Contact Center and CUCMs Clusters and its member nodes of CUCMs, Unity,
·Prime Collaboration and CVP/UCCX/UCCE, and other unified messaging applications integration, solutions and services
·Maintaining highly available voice network environment by identifying gaps, researching solutions and bugs, installing upgrades, ensuring best practice compliance, Health Monitoring and Network optimizations.
·Upgrades, Management, Maintenance
·To plan, operate and troubleshoot complex, converged network infrastructures on a wide variety of Cisco equipment.
·Ensures that appropriate software and specialist monitoring tools are used to maintain awareness and control of hardware and software.
·Monitors exceptional incidents and conducts or initiates investigations on system performance.
·Proposes and implements consequent improvements working towards industry top benchmark targets.
·Coach and mentor technicians, administrators and specialists, setting standards of performance and objectives (both collective and individual) in line with service objectives; provides direction and support to all team members ensuring that the highest professional standards are observed
cisco : 4 to 5 years
sip : 4 to 5 years
QUALIFICATION REQUIREMENTS FOR THIS POSITION
·Bachelor Degree in Computer Science or equivalent
·At least 6 years’ experience as a Senior Voice Engineer
·Up to date Cisco Certifications
·Cisco Certified Internetwork Expert Routing and Switching (CCIE Routing and Switching)