The purpose of this position is to focus on differentiating Excellerate JHI by ensuring excellence in service delivery and client relations.
To develop and build long-term professional client relationships with existing, new and potential clients.
Raise the company and business profile by representing Excellerate at industry body local and national committees and forums, events, high level networking and promoting an image of professionalism at all times. Keep up to date with industry developments, maintaining awareness of competitor activity and market trends.
To identify and build long-term relationships with both existing clients and targeting new business opportunities. To use innovative means to develop new sources of profitable business.
Staff management, development and retention.
Portfolio Executive management of certain client portfolios. Ensure service excellence in the region, in line with various client mandates and requirements
Regional financial performance monitoring and management. To plan, direct, coordinate and budget, either personally or through subordinate personnel, all activities concerned with the Property Management process in order to optimize the Company's profit.
Business development management. The establishment and development of new markets in order to add value to the portfolio and/or the Company and improve the long-term profitability of properties / shopping centres under management through revamps and/or expansions.
Alignment with Excellerate services within the region
To fulfill the Company's obligation towards social responsibility by being involved in the local community's activities and public relations in general.
Decision making authority:
Employees in this band are concerned with the long term planning in the company’s functions, including but not limited to the Management of staff; Operational decisions relating to income and expenditure to meet the mandates provided by the Client; Decisions regarding the income and expenditure of the Company in order to meet target growth in profit. As determined by the Approval Frameworks of the Company and clients.
Experience / Education:
A relevant business degree is required.
Property Practitioner Regulatory Authority Fidelity Fund Certificate (NQF5 qualification); Advanced
business knowledge, especially in the property industry and associated financial markets backed-up by at
least 10 years retail and commercial experience.
Flexible and collaborative work style, including commitment to get required output and resolving operational
Experience in managing people is mandatory. Demonstrated experience in coaching, motivating,
developing and leading a professional Team. Demonstrated leadership and vision in managing staff groups
and major projects.
People Management; Negotiation; Deal-making; Problem solving; Numeracy; Co-ordination / Organization;
Computer literacy; Driver’s license
Demonstrated commitment to high ethical standards within a diverse workplace.
Property industry, especially Property management and development; Retail Centres; Company specific
systems and procedures; Local environment; Basic Labour Law; Basic Contract terms and conditions.
Team leadership(5), Change leadership(5), Financial and business acumen (4), Applied Strategicplanning(4), Customer and Quality Focus(5), Innovation(4); Analytical Thinking (4); Drive and Productivity(4); Problem Solving and Decision Making (5); Property Specialist.; People Management (5). Negotiation influencing skills (5); Verbal and written communication skills (5).
Major drivers of work volume:
Number of properties and tenants; Number of staff; Number and complexity of business improvement/cost reduction initiatives; Number and frequency of involvement in Business forums, Number and size of revamps/expansions at shopping centres; Business development activities
Interface / relationships with:
Internal: Exco; All Internal Departments and all Group Departments.
External: Property Owners and Asset Managers; Tenants; Local authorities, community; SAPOA; BusinessForums, SA Shopping Centre Council
Property Services has an extensive global footprint, with offices across
Africa, UAE and the UK. Our loyal client base includes multinational
corporates, public sector organisations, developers, funds, institutions and
private investors. Excellerate Property Services encompasses CBRE Excellerate, Excellerate Services, Excellerate JHI, and Excellerate JHI Retail. We employ
over 25 000 people, manage approximately $12.6 billion of asset value
encompassing 16,5 million m² of floor space and over 22,000 leases.
CBRE Excellerate is a joint venture that
merges CBRE’s operations in Africa and the Middle East with several of
Excellerate’s businesses - including advisory & transaction services,
facilities management, valuation and project & development management
services as well as property management services outside of South Africa.
Excellerate Services provides an integrated
property service for clients that includes security services, parking
management, pest control, cleaning & hygiene and canteen & hiring.
Excellerate JHI is a
leading real estate services firm that advises
property owners and occupiers on every aspect of their property strategies -
assisting them in the leasing, valuing and management of their assets.
Excellerate JHI Retail manages more than 345 shopping centres ranging in
size from 3 000m² to 160 000m². Their specialised retail skills and experience
helps to optimise shopping centres today and future proof them for tomorrow.
Property Services is currently rated a Level 1 BBBEE contributing group.