- Johannesburg
- Salary: R20 000.00 - R22 000.00 Per Month (Negotiable)
- Job Type: Permanent
- Sectors: IT
- Benefits: Medical Aid
- Reference: 1906367
Vacancy Details
Employer: Jai Search Consultancy
PURPOSE OF THE JOB:
To provide customers support in terms of services / software / network / hardware or products in the following language: German at minimum B2 Level CERF Standard. To handle calls, chats, e-mails and tickets, to analyze them and to solve them depending on the degree of priority and within an optimum time, according to the agree procedures and standards (SLA – Service Level Agreement).
KEY RESPONSIBILITIES:
- Acquisition of the specific and required information for performing the job that the Employer provides him/her with.
- Receiving requests on the phone, by chat, by e-mail or requests sent online.
- Providing level 1 technical support to solve the requests sent from the customers.
- Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.
- Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation.
- Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.
- Observes the working procedures and depending on the complexity of the request, forwards or guides the customer to its helpdesk or to the level 2 technical support agents.
- Assimilates and applies knowledge regarding the quality standards of the project.
PROFESSIONAL SKILLS REQUIRED
- Speak, read & write GERMAN
- Customer oriented
TECHNICAL COMPETENCY:
- Knowledge of Microsoft Office-
- Hardware
- Knowledge about Operating Systems
- Knowledge about connecting and installing peripheral equipment Acrobat Reader (searching within the document)
To apply kindly, send your updated CV and copy of SA ID book to sonia@jai.co.za
Required Skills
- German
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