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Life Retentions Advisor

Centurion
Salary: R1 000.00 - R1 001.00 Per Month
Job Type: Permanent
Sectors: Finance
Reference: 1877962

Apply before Jul 24 2022 | 24 Days left

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External Application

Vacancy Details

Employer: OUTsurance

Company Description

OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

Job Description

• Our Retention advisors are responsible for handling challenging calls. It is their responsibility to retain clients and make sure these clients remain part of the Life OUTsurance

• Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTLife.

Candidate Requirements

Qualifications

• Minimum Matric qualification or equivalent qualification

• FAIS accreditation is essential

• Completed FAIS RE 5 is essential

Additional Information

Experience:

• Extensive Client Care/Sales/Retention experience is essential

Required Competencies & Personal Attributes:

• Sales and/or Client service oriented

• Attention to detail/Quality oriented

• Resilience

• Deadline and results oriented/Work standards

• Initiative

• Enthusiastic and passionate about the job and the company

• Effective at planning and organisation/Work management

• Teamwork/Collaboration

• Judgment/Problem solving

• Adaptability

• Integrity

• Tolerance for stress

• Extensive sales experience is essential

• Previous call centre experience - preferably in a sales or retention environment

• Ambitious

• Highly Motivated

• Driven

• Customer service enthusiasts

Skills:

• Selling skills

• Interpersonal and communication skills

• Extensive sales experience is essential

• Previous call centre experience - preferably in a sales or retention environment

• Negotiations

• Keyboard skills

• Administration skills

• Influencing

• Practical learning

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

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About OUTsurance

OUTsurance Insurance Company was 'brought to life' by Willem Roos, Howard Aron and René Otto in early February 1998. OUTsurance is a member of the Rand Merchant Insurance Holdings (RMI) Group and an approved financial services provider.

We're leaders in the short-term insurance market offering car and home insurance directly to South Africans. In 2003 Business OUTsurance launched to cater for the unique business insurance needs of all types and sizes of businesses. In August 2010 we expanded into the life insurance market by offering comprehensive death, disability and critical illness cover as a fully-fledged life insurer too.

Internationally, OUTsurance Namibia has been operating in the personal short-term insurance market since July 2007 and in November 2008 Youi, our sister company in Australia, launched with world-class online quoting functionality offering car and home insurance.

OUTsurance is vibrant, successful and values orientated with an awesome culture. We are growing fast which means ongoing career and growth opportunities.