Our client, an international Logistics Company (Freight Forwarding) with offices in Cape Town is seeking an experienced Ocean Product Manager to join their vibrant team.
You will be responsible for developing the Ocean Products (Import & Export) in the market. You will need a strong operational understanding coupled with a very strong understanding of developing and growing the Ocean cliental in Cape Town (sales, account management, sales strategy development for Ocean).
There will be a heavy focus on attending joint meetings with the sales team. You will need to have a solid understanding of the Ocean clients in the Cape Town and a good grasp of what needs to be done to win these new clients. Once the business is won, you will then operationally support the new clients in terms of delivery of services.
Focus areas in the role include: Business Development, Key Account Management, Operations, Finances P&L, Systems, and Culture in adherence to the company's policy and procedures.
Duties and Responsibilities:
Sales / Retention
Ensuring retention of existing clients and expanding current customer base:
Lead the Branch Ocean Import and Ocean Export Sales effort - working with sales and on your own to identify, target and gain new business.
Have a thorough understanding of local market pricing conditions and ensure that we continually drive our pricing down.
Have a thorough understanding of and personal involvement with the top 10 Ocean Import and Export Customers.
Value Added Benefits and new developments (new carriers in the market, new routing opportunities, new product developments within the group, etc.) within the Ocean Import and Ocean Export department must be presented to existing and potential customers monthly.
Participate in the weekly branch sales meeting.
Train, educate and assist branch sales staff and account management staff on Ocean Import and Ocean Export product, through joint sales calls.
Develop and grow the Ocean product in line with the global, region and branch goals.
Ensure that the transition process is followed when any new customers are signed up.
Ensure that Customer Retention and Development is maintained with all customers (includes quantifying the value we have added to the customer and continuous business improvements through the QMR process)
Develop and keep abreast with the latest developments in Ocean Import and Ocean Export:
Produce a monthly report on the latest trends involving any Ocean Import and Ocean Export areas.
Keep abreast of the latest legislation regarding Ocean Import and Ocean Export and share it with management when it occurs or on a quarterly basis.
Benchmark Companies Ocean Import and Ocean Export practices with that of our global network practices.
Monitor the financial strength or health of existing and potential customers, and to highlight or raise an alert for companies that are potentially detrimental to the business.
Ensure Ocean Import and Ocean Export requirements on space, service and price are clearly communicated to each carrier.
Develop and maintain relationships with "core" carriers.
Develop joint local strategies with the carriers to ensure our account base is satisfied and our value to the carrier increases.
Ensure our Ocean Import and Ocean Export value statement is clearly communicated to each core carrier.
Provide local market feedback on carriers to the Regional Ocean Director.
Develop new service offerings to present to customers.
Work on developing gateways within the network.
Develop CPT as a gateway into South Africa and the rest of Africa.
Document and share the major consol options that we have into and out of South Africa with the buying rates, frequency and Ocean lines used. Report back monthly on the performance of these options.
Develop relationships with your counterparts in the key origins that we use. Promote CPT as an office that origins want to work with.
Retention and selection of staff in conjunction with Supervisors. (x2 direct reports, 12 team members)
Monthly departmental meetings must take place to address staff and other communication-related issues (i.e. new developments in Ocean Import and Ocean Export, new developments in the company, changes to procedures, etc.).
Control and manage the staff salaries, training budget, overtime, casual labour and sick leave according to company and branch norm.
Identifying staff development needs.
Manage the training requirement per staff member as per branch average.
Review on a quarterly basis, the developmental maps per staff member, and this will be shared with the DM and Regional trainer on a quarterly basis.
Maintain good labour relations between employees and management.
Grievances and disciplinary actions must be within the company norm.
Responsible for discipline when required.
Ensure that the KPIs set forth for the team is completed monthly and shared with the staff monthly. Any 10% performer needs to be performance managed.
Ensuring Operational Process Standards are adhered to as set by corporate policies, and to ensure a pass rate of 90% is achieved.
Overall productivity of department and per person must be in accordance to the corporate guidelines.
Processes must be managed through the use of company tools, etc.
Compliance with Dangerous Goods regulations (where applicable).
Ensure that all Improvement opportunities are actioned and resolved within the deadlines.
Ensure that we are driving continuous improvements in our processes
Prepare and own the Ocean Import and Ocean Export Budget which needs to be submitted meeting the deadlines.
Meet the budget set forth.
Improve productivity and cost on a yearly basis.
Ensure all Financial queries -Debtors, PNB (Paid not billed), BNP (Billed not Paid), Bucket and AJAX (intercompany invoices) are managed and kept current.
Ensure that there are no write offs.
Report on the monthly yields per origin understanding why they are up or down, and having an action plan to improve the yields.
Achieve the targeted yields.
To assist in the general operation of the office and to comply with any reasonable request from Management.
4 years experience in a similar role focused on developing the Ocean product line/business
Must have a background of working in the Cape Town market
Managed P&L in a prior role
Proven track record in bringing in new Ocean business
Strong market and product knowledge (Ocean)
Proven negotiation skills
Reside in Cape Town
A competitive salary and benefits are on offer, this is negotiable dependant on experience