Growing hosted voice support team requires an experienced 1st Line Support agent who will be responsible for providing first class, helpdesk style, technical support and services specific to voice products and services.
Provide first class technical support and services specific to telecommunications to clients in South Africa as well as the UK
Resolve queries related to:
Cisco and Yealink handsets
Unify phone systems
voip protocols : 1 year or less
1st line support : 1 to 2 years
1+ experience supporting VOIP products
System configurations related to call flows
The ability to triage hosted voice issues
Relevant certifications would be beneficial
Own vehicle/ reliable lift essential due to working hours aligned to the UK (09:30 – 18:30 and 10:30 – 19:30)
Kontak Recruitment is a Pastel Certified Recruiter which specializes in the recruitment of personnel on all career levels including the placement of temporary, contract as well as permanent staffing. We enjoy the personalized approach with regards to out candidates focusing on their needs and requirements as well as a personalized approach with our clients in delivering an excellent service.
Kontak Recruitment conducts business in an ethical and honest manner. We aim at building long term relationships that are to the mutual benefit of all parties. We offer a responsible and personalized service to clients and candidates. We encourage an employment environment that provides equal opportunities for all employees. All positions and applications remain confidential protecting the rights and interests of both the client and the candidates.
Our core focus is delivering a staffing solution in the niche fields of Pastel Consultants,finance as well as office support. As part of this service offering we include extensive reference and qualification checks as well as a criminal and credit check. Our focus is quality and we will present the most efficient and integrated ways of satisfying the skills need within the company.
Permanent staff placements – We strive to find the right fit and providing support to client and candidate during the first three months of the employment.
Temporary and Contract placements – We offer immediate access to staff on all levels on a flexible basis. Kontak Recruitment administers the payroll and all statutory returns.