Call/Contact Centre Manager (National) ( JB751) Durban R40 000 – R50 000 per month plus commission Call Centre Manager (National) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in Johannesburg, Durban and Cape Town to better performance and improve sales and service quality. Educational Requirements: Grade 12 Relevant tertiary qualification Strong sales background within a call centre environment
Experience with managing a national call centre
Ability to multitask and remain calm under pressure, especially during peak hours and intense situations Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills Knowledge of management principles Strong coaching and leadership skills, ability to motivate employees Decisiveness and attention to detail Proficiency with necessary technology, including computers, software applications and phone systems Duties and Responsibilities: Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products Ensure staff members are achieving set targets and taking corrective action Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated Maximize efficiency and customer satisfaction Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes Exceptional communication, interpersonal and customer service skills Hire, train, prepare and motivate staff members to provide excellent service Set objectives and analyze call centre metrics Ensure call centre sales staff meet targets and provide reliable, efficient support to customers
Kontak Recruitment is a Pastel Certified Recruiter which specializes in the recruitment of personnel on all career levels including the placement of temporary, contract as well as permanent staffing. We enjoy the personalized approach with regards to out candidates focusing on their needs and requirements as well as a personalized approach with our clients in delivering an excellent service.
Kontak Recruitment conducts business in an ethical and honest manner. We aim at building long term relationships that are to the mutual benefit of all parties. We offer a responsible and personalized service to clients and candidates. We encourage an employment environment that provides equal opportunities for all employees. All positions and applications remain confidential protecting the rights and interests of both the client and the candidates.
Our core focus is delivering a staffing solution in the niche fields of Pastel Consultants,finance as well as office support. As part of this service offering we include extensive reference and qualification checks as well as a criminal and credit check. Our focus is quality and we will present the most efficient and integrated ways of satisfying the skills need within the company.
Permanent staff placements – We strive to find the right fit and providing support to client and candidate during the first three months of the employment.
Temporary and Contract placements – We offer immediate access to staff on all levels on a flexible basis. Kontak Recruitment administers the payroll and all statutory returns.