The Internal Support Consultant will be required to effectively and efficiently coordinate internal sales, marketing and administrative duties as well as ensure that all clients receive regular and quality service.
Resolve client requests, queries and problems effectively and efficiently;
Create or update client contracts and send quotations when necessary;
Follow up with clients with regards to outstanding and renewal contracts;
Understanding client portfolios;
Assist with preparing documents for client meetings;
Ensure courtesy calls are made to client as predetermined targets;
Assist other consultants as well as the Client and Brand Experience Manager with queries, research and any other administrative task they require;
Ensure that the quantity of new business brought on board is in line with predetermined targets;
Attend client meetings where necessary and present platforms and features by way of presentations to potential clients.
Navigate all systems and products efficiently and effectively in order to perform the role correctly and provide quality client training;
Ensure all warnings are actioned and provide feedback timeously.
Conduct competitor and Brand research and analysis.
Ensure that effective inter-departmental and regional communication takes place;
Resolve queries in a timeous manner;
Ensure the accuracy of contracts produced;
Ensure collaborative stakeholder relationships with affiliate brands;
Accuracy and appropriateness of the setup of Read structures in accordance to client's requests and needs;
Ensure that Read structures are setup timeously according to requirements;
Ensure accuracy on the CRM system and liaise with the Accounts department in this regard;
Assist team with marketing and branding;
Liaise with design team where necessary;
Create content for content calendar for marketing purposes.
Assist clients with queries by contacting various departments and affiliated brands;
Log queries on Trello;
Ensuring clip numbers and keywords are accurate;
Check invoice accuracy and to explain line items to clients;
Review marketing mailers to be sent out to client.
Completed Degree in Relevant Field (Public Relations, Marketing, Media or Communications.)
1-2 years' in a Sales Role with administration experience.
Strong administration skills;
Excellent verbal and written communication skills;
Newsclip was founded in 1983 and has since continued to grow
as an industry-leading, national media monitoring company. The innovative,
technology-driven and dynamic working environment provides the perfect platform
for individuals who are strategic, highly self-motivated and receptive to
change. The culturally diverse and professional workforce is comprised of over
250 employees. Understanding that the success of the company can be attributed
to its people, Newsclip invests in and is committed to developing its employees
as there is no limit to personal growth.