Project Management

• Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Design director, establish a clear scope, creative brief, and project plan for projects.
• Manage the day-to-day delivery of the design output against the plan, continuously interrogating the design quality and customer experience to deliver high-quality output in each stage of the project.
• Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements.
• Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customers.
• Lead the project team by aligning, managing, and coaching the designers, prototype engineers, copywriters, and other possible team members, supporting them in setting goals, overcoming obstacles, and delivering outstanding outcomes, while ensuring a fully unified end product.
• Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency.
• Actively seek ways to measure impact of the design to the customer and business, reporting the insights to the senior management and business stakeholders

High quality design

• Create creative, innovative, and high-quality design solutions to create a world-class customer experience across the projects.
• Give a significant contribution to the design within the project, while providing thought leadership to the overall team and business
• Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution.
• Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience; surface and share insights to the broader team.
• Design scenarios, mock-ups, and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal outpu.t
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the ecosystem.

Building capabilities

• Coach and mentor designers in the project team and design office as a whole
• Foster a team environment in which designers feel engaged and motivated.
• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices
• Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects.