Follow an approach defined by the team defined by the team.
Conduct research (primary and secondary) to understand user’s pains, gains and needs.
Execute on design work based on steer from design project leads.
Adapt designs based on feedback from customers and team leads.
Present design work back to business stakeholders with the support of design project leads.
Be an advocate and representative of the design thinking methodologies and practices.
Create final production ready designs
High quality design
Create creative and innovative design solutions to create a world-class customer experience.
Contribute to the design within the project.
Apply design thinking and best practice standards in developing design with the support of senior designers.
Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products ⁄services ⁄solutions are truly designed around the customer and deliver improved experience.
Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output.
Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the organisation’s ecosystem.
Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.
NQF 5 qualification
Minimum of 1 year of technical design experience or customer experience in financial services
Relevant examples of customer centric design work
Examples of experience conducting research, for example benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing (examples can include university done)
Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys etc.
Good understanding of what it means to be customer obsessed.
Basic understanding of user experience design, user interface design, service design, customer research, prototype engineering or content strategy.
Effective time management and planning skills.
Problem-solving skills – ability to work tirelessly and think creatively to find solutions to simple problems.
Basic ability to execute design work in a core design discipline.
Literacy of design tools (advantageous but not mandatory)
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