Problem Solving and Execution

• Follow an approach defined by the team defined by the team.
• Conduct research (primary and secondary) to understand user’s pains, gains and needs.
• Execute on design work based on steer from design project leads.
• Adapt designs based on feedback from customers and team leads.
• Present design work back to business stakeholders with the support of design project leads.
• Be an advocate and representative of the design thinking methodologies and practices.
• Create final production ready designs

High quality design

• Create creative and innovative design solutions to create a world-class customer experience.
• Contribute to the design within the project.
• Apply design thinking and best practice standards in developing design with the support of senior designers.
• Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products ⁄services ⁄solutions are truly designed around the customer and deliver improved experience.
• Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output.
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the organisation’s ecosystem.

Building capabilities

• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.