We are looking for an Assistant Store Manager to join the Mambos Team in our Beacon Bay – EAST LONDON store!!
Duties & Responsibilities
To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures. Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff. Enforcing and implementing AWESOME customer service to give customer a WOW experience. Attend to unique and individual shopping needs of each customer and always put the Customer first. Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner. Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. Authorise all work schedules (including but not limited to work, break and leave). Ensure continuous training and development of all staff, and consistently carrying out training. Scheduling and assigning employees and following up on work results Handle customer complaints in a calm and professional manner Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management. Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover. Minimise all controllable expenses and costs. Protect company assets and minimise all shrinkage, damages and theft. Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so. Retain records of all stock and financial transactions. Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups. Implement, monitor and enforce all SOP’s. Maintaining company merchandise and housekeeping standards. Ensure promotions are executed timeously and execution is planned in advance.
Desired Experience & Qualification Grade 12 Certificate • Minimum of 3 years’ experience within a Retail Environment, including 2 years’ of Management experience • Strong interpersonal communication and selling skills in order to build rapport with your customers and team. Presentable, High Energy Levels, Performance Driven, Sales Driven, Excellent selling, communication, negotiation skills. A mature outlook Must have own or reliable transport to be able to work shifts & Weekends;
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