Medpages is a healthcare data management company. We work closely with those in the healthcare industry to accurately and methodically add, check, verify and maintain records on the Medpages database. We collect contact details of healthcare practitioners and organisations in Africa for the benefit of those in the healthcare industry, our clients and the public.
Medpages is located in Cape Town and is based at the Medpages office in Riebeek Street. Working hours are from: 07:30 -16:30 Mondays to Fridays (excludes weekends and public holidays).
It is currently required that candidates are able and willing to work from home. This may include training from home via online training. Candidates must live in an area with good internet coverage. This is due to the office being closed during the Covid 19 pandemic, however at any time the business may decide to return to the office situated in Cape Town central.
To speak to healthcare practitioners telephonically and data capture the correct contact and personal details based on confirmation from the appropriate information partner and channel i.e. telephone calls, client files, emails, whatsapp and websites.
To research the internet to obtain information for healthcare practitioners
To accurately capture information and ensure quality standards are adhered to so that the highest quality standards are achieved
To capture all relevant information accurately and geocode every record to ensure location accuracy
To use problem solving skills to locate practitioners and provide comprehensive notes
To make outgoing telephone calls and to verify the details of records on the Medpages database using appropriate questioning and listening skills.
To follow the correct processes and procedures as detailed by the company
To handle objections, complaints and queries from the customers and clients in a professional and polite manner ensuring the Medpages brand is upheld
Daily processing of internal and external client requests. Usage of all available tools to ensure thorough research before updating the Medpages database
To identify ways of improving the data and communicate this to the leadership team
To provide regular feedback to the leadership team on difficulties and challenges when obtaining contact information from healthcare professionals
To undertake administrative duties as and when required by the business
To work well in a team, assisting colleagues where possible to ensure a positive office environment.
To achieve the set daily and monthly targets
To recognise that each contact with a practitioner and/or member is an opportunity to enhance and grow the Medpages brand. Therefore assist with queries for transferring calls to other Departments.
Daily self-management of tasks ensuring due dates are met and tasks are effectively prioritised.
First-language speaking ability in one of these: French; Arabic; or Portuguese
Language : English
Skills and specifications
Ability to speak and understand English
Ability to speak Portuguese or Arabic or French
Ability to work well in a diverse team environment
Active listening and problem solving skills
Attention to detail
Customer service skills
Time management skills
Good typing skills
Ability to speak on the telephone
Good English writing skills.
Language: English: Proficiency in writing and speaking
Language: Arabic, French or Portuguese: Proficiency in speaking
Computer skills – Google Docs, Gmail, Google Sheets
Customer experience and data capture experience essential
Minimum 1 year working experience in a customer service environment
Call centre and healthcare experience would be an added advantage
Post matric qualifications would be beneficial, but not essential.
Remuneration negotiable – according to skills, experience and qualifications.
Performance bonuses are awarded at the discretion of the CEO.
The team member will be rated on:
Delivery obligations to internal & external customers
Quality of data sent to clients
Continuous improvement of the database
Weekly & monthly QA reports.
Location : Candidate must live in the same Province
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