HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.
Purpose of the role
To ascertain customers immediate need with regards to customer service and sales.
Key Performance Areas
Customer interaction through sales & service experience, process adherence and quality. Accounts/short deliveries/ replacements/pick up’s/irate customs/goods return’s/urgent orders
Customer assistance with regards to instalment payments, query resolution, order processing, goods returned
Cash Management aligned to policies & procedures
Daily administration accurate and timeous aligned to company policies and procedures
Ensure customers are attended to on entry to show room
Ensure there immediate needs are ascertained, and assist accordingly
Ensure customers are assisted at self -help kiosks
Product and process knowledge retention
Ensure that you are up to date with the catalogue and HomeChoice Products
Ensure that you are up to date on offers and pricing aligned to catalogue
Ensure that your system knowledge with regards to customer sales & service is up to date
Visual merchandising & Housekeeping
Support Visual Merchandising aligned to VM & Housekeeping protocols
Ensure that Housekeeping is a priority and facilitated throughout the working day, at opening, and closing
Spot checks on opening times
Goods returns & Administration
Manage Customer returns administration and stock returns to WFS /GR book audits
Catalogue stock management
Ensure Catalogues are always readily available
Ensure that you are up to date with Stock volumes advertised & promotions
Assessment process completion
Ensure that Assessments are documented on customers account.
See that assessments are posted and collected timeously.
HomeChoice International PLC (HIL) is an investment holding
company incorporated in Malta and listed on the JSE Limited. Through its
operating subsidiaries, HomeChoice and FinChoice, the group sells innovative
homewares merchandise, personal electronics and loan products to the rapidly
expanding middle-income market in southern Africa through mail order
(catalogue), electronic channels (Internet and mobile phone) and call centres.
The group was restructured during 2014 to facilitate
expansion outside South Africa, a further step towards achieving its ambitions
of becoming a pan-African retailer. HIL was established as an offshore holding
company and was listed in the General Retailers sector on the JSE Limited in
December 2014 with a market capitalisation of R3 billion.
The group has 3 operating segments:
RETAIL HomeChoice is an omni-channel home shopping retailer offering an extensive
range of household textiles and homeware merchandise on credit through a convenient
shopping experience, together with a home delivery service. The product
offering has broadened under the FoneChoice brand to include personal
FINANCIAL SERVICES FinChoice is a niche provider of unsecured personal loan products to HomeChoice
customers with good credit records. FinChoice leverages the HomeChoice customer
database and marketing platforms to acquire loan customers at low cost and
predictable repayment behaviour. The business focuses on short term and
PROPERTY The group owns the head office building and a centralised distribution centre
in Cape Town, as well as additional land adjacent to the head office which is
currently being developed into a new call centre facility.