Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
The Big Data role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MangoDB, and Apache Cassandra.
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading engineers around the world.
Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
First and foremost this is a customer support role – in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.
Advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto
Advanced experience in DynamoDB or NoSQL technologies like MongoDB or Cassandra
Advanced experience with System Administration with Linux (RHEL/CentOS) including Microsoft Active Directory, and LDAP integration.
Experience with troubleshooting Kerberos Authentication problems.
Experience with Network troubleshooting.
Basic understanding of Machine Learning and statistics
Experience with Java and Python and shell scripting
Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
Expert experience in the Hadoop Ecosystem including Apache Spark and Presto
Expert experience in NoSQL
Expert experience with blockchain technologies like Etherium
Expert experience in data Data Lake architecture and administration
Experience managing full application stacks from the OS up through custom applications
Prior work experience with AWS - any or all of EC2, VPC, S3, RDS, EMR, Glue, SageMaker
Excellent knowledge of Hadoop architecture, administration and support
Expert understanding of distributed computing principles and their application in the cloud
Good understanding of distributed computing environments
Lead technical discussions on big data systems architecture and design
Strong analysis and troubleshooting skills and experience
AWS Certified Solutions Architect
AWS certified Big Data Specialty
Master’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
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Amazon Web Services is a secure cloud services platform, offering compute power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of customers currently leverage our cloud products and solutions to build sophisticated applications with increased flexibility, scalability, and reliability.
Our Cape Town development center is where the where Amazon Elastic Compute Cloud (Amazon EC2) was first created, in 2005, and still plays a key role in developing and running the majority of Amazon’s EC2 core. In 2012, we also started building an AWS Support group based in Cape Town.
AWS isn’t a start-up any more, but that doesn’t stop us from acting like one. We set out every day to innovate and disrupt the status quo. We pursue unexpected paths and try to see things differently. We don’t just sit back and watch the world change; we’re the ones changing it. And we’re on the hunt for curious and inventive builders who want to join a company where every day is full of challenging and meaningful work.
Sound like you? Then come build the future with us.