Call Centre Agent ( Qualified PBQ) - HO Division, Midrand

  • Midrand
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Sales, Pharmaceutical
  • Posted by HO Division on Monday, May 18, 2020
  • Reference: 13330
  • Apply before Wednesday, June 17, 2020 - 22 Days left

Vacancy Details

Employer: HO Division

Dis-Chem Pharmacies requires a Call Centre Agent (Qualified PBQ) at our Head Office in Midrand. You will be required to ensure provision of patient-ready parcel services by calling the patients monthly and processing their medication orders in accordance with the operational guidelines and regulatory requirements of the South African Pharmacy Council.


Minimum Requirements…


Essential:



  • Grade 12 / Matric

  • Pharmacist Assistant Post Basic Qualification

  • Minimum of 5 years relevant experience including Unisolv


Advantageous:



  • Customer care experience


Job Specification…



  • Correctly utilise and manage the call centre telephone in accordance with operational procedures and requirements.

  • Accurately interpret medicine history and contact the patient or representative, clearly confirming the purpose of the call.

  • Process the order as confirmed by the patient and update all necessary information on the profile.

  • Ensure accurate claim submission and advise the patient of any rejections and out of pocket expenses.

  • Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.

  • Ensure that concise notes are made on the system regarding any special requirements of the patient.

  • Advise and assist patients regarding medical aid authorization procedures.

  • Follow up with patients regarding any feedback requested.

  • Find and provide any information the patient needs as a Dis-Chem customer.

  • Process all interactions necessary for the accurate managements of adherence calls.

  • Contact the dispensary to correct any errors on scripts.

  • Ensure authorization of chronic medication.

  • Maintain customer profiles on the system.

  • Take note of any messages on the customer profile and take suitable action.

  • Ensure all Call Centre related administration is up to date for reporting and auditing purposes.


 


Competencies


Essential:



  • Knowledge gained as Post Basic qualified pharmacist assistant

  • Telephone ethicist

  • English and 2nd language – Read, write and speak

  • Time management, attention to detail, self-discipline, work ethics

  • Communication, Unisolv, numerical skills

  • Registered with Pharmacy Council


 


Advantageous:



  • 3rd Language

  • General computer skills


 


Special conditions of employment:



  • Needs to work under pressure and reach tight deadlines

  • South African or valid work permit

  • MIE, clear criminal and credit

  • Driver’s license and/or own reliable transport


 


Remuneration and benefits:



  • Market related salary

  • Medical aid

  • Provident fund

  • Staff account


 


ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.


DIS-CHEM PHARMACIES IS AN EQUAL OPPORTUNITY EMPLOYER. DIS-CHEM’S APPROVED EMPLOYMENT EQUITY PLAN AND TARGETS WILL BE CONSIDERED AS PART OF THE RECRUITMENT PROCESS ALIGNED TO DIS-CHEM’S EMPLOYMENT EQUITY & TRANSFORMATION STRATEGY. DIS-CHEM ACTIVELY SUPPORTS THE RECRUITMENT OF PEOPLE WITH DISABILITIES.


 


Apply before Wednesday, June 17, 2020 - 22 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About HO Division

Dis-Chem has been South Africa’s first choice in pharmacies since 1978, with our linked dispensaries, family clinics, non-pharmaceutical and comprehensive self-medication centres.

Our Head Office is based in Midrand, Johannesburg and we have over 150 stores spread across Southern Africa. We employ over 18 000 full-time and part-time employees, where we give our employees training to ensure that they have the greatest possible support to do their work and develop themselves as individuals.

As a leading specialist in beauty, healthy food, sport supplements, health and well-being, we offer the widest ranges in these categories and expert advice.

In 2016, Dis-Chem listed 27.5% on the JSE and it was the second largest IPO on the exchange. The Group is still managed by its original founders, Ivan and Lynette Saltzman being the Chief Executive Officer and Managing Director respectively.

Our Loyalty Benefit Programme is one of the most highly rated loyalty programmes in South Africa as it offers unbeatable discounts.

We have been rated as the country's best pharmacy chain by Professional Management Review, have been voted as the Best Pharmacy, Best Medical Supply Store and Best Health Store in The Star Your Choice and Pretoria News Readers Survey.

We are a recipient of the Leisure Options Readers’ Choice Awards and in 2014, we were voted the best pharmacy brand by Readers Digest SA. We have been voted the coolest Health and Beauty Specialist in the 2016/2018 Sunday Times Generation Next Awards.

We have a vast network of devoted suppliers who assist in satisfying the needs of hundreds of customers on a daily basis.

Our social responsibility programme is managed through the Dis-Chem Foundation. The aim of the Foundation is to provide care and support to improve the lives of individuals while relieving the burden on communities, family and friends.