Recruitment Receptionist - Full Circle Contact Centre Services (PTY) LTD, Western Cape

  • Western Cape
  • Salary: Market Related
  • Job Type: Permanent
  • Posted by Full Circle Contact Centre Services (PTY) LTD on Thursday, April 9, 2020
  • Reference: 1673000
  • Apply before Monday, June 8, 2020 - 8 Days left

Vacancy Details

Employer: Full Circle Contact Centre Services (PTY) LTD

·         Capita SA is seeking a dedicated Receptionist to handle client-facing duties as well as general office management tasks. When our clients and candidates walk into our reception, we want them to find a friendly, smiling face and a helping hand. The ideal candidate has excellent communication and multitasking skills, a positive attitude and a strong work ethic.

Key Performance Areas

Duties and Responsibilities

o    Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

o    Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

o    File and maintain records.

o    Transmit information or documents to customers, using computer and/or email communication

o    Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

o    Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

o    Keep a current record of staff members' whereabouts and availability.

o    Take orders for merchandise or materials and send them to the proper departments to be filled.

o    Perform duties, such as taking care of plants, maintain reception area and or reporting faults to facilities

o    Dealing with external suppliers as well as internal staff

o    Advise Facilities department of new starters

o    Understanding of Health and Safety

o    Assist Recruitment department with adhoc general administrative functions

o    Assist with office stationery orders and stock controls

 


Required Skills

  • receptionist
  • recruitment assistant
  • Recruitment Admin

Candidate Requirements

Minimum Requirements    

Minimum Qualification:   Matric (Completed)

Minimum Experience: 

o    1 year reception or office administration experience in a corporate environment

Knowledge (what must I know): 

o    Computer literate (MS Word, Excel, Outlook)

o    Customer eccentric values

Key Competencies    

Skills and Abilities

o    Enthusiastic and flexible approach to prioritization

o    Ability to work under pressure

o    Sense of urgency

o    Good communication skills (verbal and written)

o    Pro – active & willing to take responsibility and ownership of tasks

o    Attention to detail

o    Problem-solving skills

o    Professional etiquette and customer service focused  

o    Willing to learn, grow and work in a team

    Process driven and organised

This position reports to: Recruitment Manager Apply before Monday, June 8, 2020 - 8 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Full Circle Contact Centre Services (PTY) LTD

Capita is a FTSE top 100 company and the UK’s leading outsourcing and professional services company with a history of steady growth and strong financial performance. Capita South Africa has added to Capita’s existing capability with their presence in the BPO sector providing customer service with fully hosted contact centre solutions trusted by global leading brands to transform their customer experience. We have been innovative to stay ahead and continue to add value to our partners as we deliver and transform their business. We have created a safe and professional working environment offering our employees weekly fun activities (employee engagement initiatives), learning and development courses, as well as wellbeing programmes aimed to retain and attract our people.

 

Over the last 12 months we have doubled our client base confidently, showcasing our capability to deliver results in line with the projections agreed at the outset. This has given all our clients the confidence that we can be trusted to service their customers to international standards. This trust has manifested in the approval of further growth for existing clients, as well as helping to enable new business opportunities as a result of our consistent performance and the ultimate offering of a safe pair of hands.