Fraud Operations Manager - Sandton - Isilumko Staffing (JHB), Sandton

  • Sandton
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Banking, Management
  • Posted by Isilumko Staffing (JHB) on Friday, February 14, 2020
  • Reference: FOM
  • Apply before Tuesday, April 14, 2020 - 57 Days left

Vacancy Details

Employer: Isilumko Staffing (JHB)

One of my established corporate clients is looking for a Fraud Operations Manager to join their team. 

Job Purpose


The Senior Fraud Operations Manager oversees the fraud operations risk function at an operational level. This role oversees the detection and investigation of banking fraud that has a direct impact on the bank clients. The incumbent manages the sophistication and rigour, processes, people and the technology to ensure that fraud is detected, investigated and mitigated and reported within acceptable timelines for the client.


At an operational level the incumbent ensures that the appropriate systems, processes and controls are implemented to drive the anti-fraud strategy.


The Fraud Operations Manager execution of strategy which includes the management of a team that speedily manages fraud alerts and intelligently monitors and identifies trends to implement mitigation initiatives for the prevention of further client fraud. 


Duties & Responsibilities

  1. Translates the anti-fraud strategy into operational action plans to mitigate and prevent future occurrences of fraud for the client.
  2. Keeps on top of all the client enabling technology within the bank and regularly critiques it from an anti-fraud perspective ensuring the best possible second line of defence for the client.
  3. Implements the best possible systems and processes that ensure protection, detection, investigation services, policies, controls and training for Discovery Bank.
  4. Critically evaluates and assesses changes to products, channels and processes from a client fraud prevention perspective. 
  5. Monitors clients’ accounts at an operational level to proactively detect possible fraudulent activity. When fraudulent activity is detected this will trigger an investigation, and if fraudulent activity is confirmed, it will be resolved for the client.
  6. Monitors and keeps track of any breaches that could result in regulatory sanction being imposed.
  7. Works with the cybercrime prevention team to identify and prevent real or potential fraud.
  8. Ensures that a detailed risk register with mitigation plan and controls exists for fraud ops to mitigate operational risks.
  9. Regularly communicates and coordinates cross departmental fraud detection and/or investigative issues with departments such as Collections, Client Services, Credit and Legal.
  10. Creates, maintains and enhances internal and external stakeholder relationships in order to improve overall efficiency and ensure compliance.
  11. Takes accountability for the continuous up-skilling of employees within the section to ensure that current and future business demands for fraud mitigation are met.
  12. Develops, executes and give inputs into the policies, procedure and standards within fraud ops aligned to the regulatory framework.
  13. Keeps abreast of trends and business practices in the fraud environment both locally and internationally.
  14. Oversees and manages the fraud process SLAs to ensure that breaches are kept at a minimum.  

Candidate Requirements


  • At least 5 to 7 years’ fraud operation experience with financial crime, fraud or forensics roles in a financial environment.

  • 3 to 5 years’ management experience.

  • A Bachelor’s degree specialising in finance or forensics.

  • Planning and organising

  • Problem solving

  • Judgment and decision making
  • Conflict management
  • Innovative process management
  • Client service orientation
  • Verbal and written communication
  • Strong analytical skills and attention to detail
  • Interpretation of data leading to decision making insight
  • Business analysis
  • Cybercrime detection
  • Knowledge of the banking industry and financial crime
  • Understanding of Visa and or financial transaction processing within banking
  • Risk Management theoretical knowledge
  • Understanding of enforcement agencies
  • Case Management



  • 5 years of prior experience in loss prevention/risk management including operations management experience in financial or banking would be advantageous.
  • Experience in risk management within a financial or banking environment would be advantageous.
  • Degree in risk management, fraud or financial crime would be advantageous and NQF level 9, MBL, MBA , M Comm would be advantageous

Apply before Tuesday, April 14, 2020 - 57 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
19 people have applied for this job. 91 people have viewed this job.

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About Isilumko Staffing (JHB)

Isilumko Staffing PTY (LTD), a South African based company, has two business divisions Isilumko Staffing and Isilumko Media. The company was founded in 1992 and has an established national infrastructure in all major business centres including Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth & Bloemfontein.

Studentwise Publishing & Marketing (Pty) Ltd ("Studentwise P/L") was founded in 1993. At the outset, the company offered its clients flexible staffing services and solutions utilising a student labour pool to satisfy a temporary staffing need and has grown from that point.

The company has divided its focus into two separate divisions one being Isilumko Staffing and the other Isilumko Media. Both pull resources from the Studentwise student staffing pool for their respective clients needs.

The company's high-quality human capital is driven by an entrepreneurial culture placing a premium on innovation and embracing an informal yet professional style. The company's profit history is fostered by flat company structures, open communications and a non-hierarchical team ethos. The company is fortunate to have a long serving management team who compliment each other and operate well as a unit. With our vision and positioning we believe the company is uniquely positioned to continue strong growth