Telesales Consultant - CJ - Delmas, Mpumalanga

  • Mpumalanga
  • Salary: Market Related
  • Job Type: Permanent
  • Posted by CJ - Delmas on Friday, February 14, 2020
  • Reference: 11620
  • Apply before Friday, March 13, 2020 - 22 Days left

Vacancy Details

Employer: CJ - Delmas

Introduction…


Dis-Chem Pharmacies’ CJD in Delmas has an opportunity available for a Telesales Consultant to join the team. The main purpose of this role will be to communicate business related messages to customers via outbound and inbound calls, emails and SMS’s as per operational requirements.


Minimum Requirements…            


Essential:



  • Grade 12 / Matric / Senior Certificate

  • 1 Year pharmaceutical experience

  • Microsoft – Excel, Word and Outlook


Advantageous:



  • Previous Telesales experience


Job Specification…



  • Manage inbound and outbound calls in a timely manner.

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

  • Return a Call to all customers abandoned calls.

  • Record details of the calls on the computer system so that information is available for the next stage of contact.

  • Ensure and provide feedback to customers once client query is resolved.

  • Advise and assist patients regarding medical aid authorization procedures.

  • Follow up with patients regarding any feedback requested.

  • Find any provide any information the patient needs as a Dis-Chem customer.

  • Build sustainable relationships and engage customers by taking the extra mile.

  • Process all interactions necessary for the accurate managements of adherence calls.

  • Contact the dispensary to correct any errors on scripts.

  • Maintain customer profiles on the system.


Competencies


Essential:



  • Excellent telephone etiquette

  • English –Read, write and speak.

  • Be able to communicate proactively in order to build co-operative relationships with internal and external customers.

  • Demonstrates a customer service mind set

  • Time management and attention to detail.

  • Ability to work under pressure

  • Deadline driven


 


Special conditions of employment:



  • South African or valid work permit

  • MIE, clear criminal and credit

  • Driver’s license and/or own reliable transport


 


Remuneration and benefits:



  • Market related salary

  • Medical aid

  • Provident fund

  • Staff account


 


ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.


 


Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.


Apply before Friday, March 13, 2020 - 22 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About CJ - Delmas

Dis-Chem has been South Africa’s first choice in pharmacies since 1978, with our linked dispensaries, family clinics, non-pharmaceutical and comprehensive self-medication centres.

Our Head Office is based in Midrand, Johannesburg and we have over 150 stores spread across Southern Africa. We employ over 18 000 full-time and part-time employees, where we give our employees training to ensure that they have the greatest possible support to do their work and develop themselves as individuals.

As a leading specialist in beauty, healthy food, sport supplements, health and well-being, we offer the widest ranges in these categories and expert advice.

In 2016, Dis-Chem listed 27.5% on the JSE and it was the second largest IPO on the exchange. The Group is still managed by its original founders, Ivan and Lynette Saltzman being the Chief Executive Officer and Managing Director respectively.

Our Loyalty Benefit Programme is one of the most highly rated loyalty programmes in South Africa as it offers unbeatable discounts.

We have been rated as the country's best pharmacy chain by Professional Management Review, have been voted as the Best Pharmacy, Best Medical Supply Store and Best Health Store in The Star Your Choice and Pretoria News Readers Survey.

We are a recipient of the Leisure Options Readers’ Choice Awards and in 2014, we were voted the best pharmacy brand by Readers Digest SA. We have been voted the coolest Health and Beauty Specialist in the 2016/2018 Sunday Times Generation Next Awards.

We have a vast network of devoted suppliers who assist in satisfying the needs of hundreds of customers on a daily basis.

Our social responsibility programme is managed through the Dis-Chem Foundation. The aim of the Foundation is to provide care and support to improve the lives of individuals while relieving the burden on communities, family and friends.