Sales Supervisor (Inbound) - Hollywoodbets, Durban

  • Durban
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Entertainment, Sales
  • Posted by Hollywoodbets on Friday, February 14, 2020
  • Reference: 11511
  • Apply before Tuesday, February 18, 2020 - 11 Hours left

Vacancy Details

Employer: Hollywoodbets

Hollywoodbets has an exciting opportunity for a Sales Supervisor (Inbound) to be based at our Argyle Branch in Durban. This position is responsible for the daily supervision of telephonic betting, ensuring that bets are accurately and timeously received. The Phone-A-Bet Supervisors follow the internal control procedures in relation to the telephonic betting experience and records bets accurately.


 


Minimum Requirements:

 



  • Computer literate.

  • Willingness to do shift and weekend work.

  • Previous sales experience – preferably within a Call Centre environment.

  • At least one-year betting experience.


 
Responsibilities:


        



  • Ensure the accuracy of bets.

  • Check that resources are trained to effectively deal with betting enquiries, account information queries, placing of bets, bet cancellations and lodging complaints. Recommend additional training where necessary.

  • Ensure compliance with Company Policy and ensure that all internal control procedures are followed.

  • Report on deviations to procedures and corrective actions.

  • Ensure that the team displays good customer service principles in their dealings with Customers and other internal Team Members/Departments/Branches.

  • Ensure the Department is optimally staffed at all times. Controls the Rostering.

  • Ensure that the Company brand and image is promoted through excellent customer service.

  • Ensure queries are resolved timeously and at point of call where possible.

  • Drives quality targets to ensure achievement.

  • Work closely with other departments, such as mobile, FICA, Outbound, Helpline – Mobile/Internet and Quality Assurance in order to understand the dependencies that exist between departments, if any.

  • This is a position of trust and high ethical standards are expected within this role.

  • Any other ad hoc duties that might be required.


 


Skills:




  • Excellent communication and interpersonal skills.

  • Impressive planning and organjsational skills.

  • Strong attention to detail and ability to show initiave.

  • Strong marketing tactics and sales techniques. 


 


Please note that only team members who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsucessful. 


 


 


 


Apply before Tuesday, February 18, 2020 - 11 Hours left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Hollywoodbets

Hollywood is South Africa’s premier betting brand, offering the public an upmarket ‘casino inspired’ environment where punters can bet in comfort and style, where they can enjoy quality food and a cold beer, and where attention to detail and top-class service is the order of the day.