Cloud Based Software Support, Western Cape

  • Western Cape
  • Salary: R13 000.00 - R15 000.00 Per Month
  • Benefits: Travel Allowance, Shift allowance, Overtime
  • Job Type: Permanent
  • Posted on Friday, February 14, 2020
  • Reference: copy-1649658
  • Apply before Tuesday, April 14, 2020 - 5 Days left

Vacancy Details


Trouble-shooting technical software related enquiries via phone, online webinar and tickets.

Identifying, troubleshooting and logging software 'bugs'

Up-skilling and assisting clients in using our software solutions.

Cross-selling and up-selling products and services (e.g. Training, Web templates)

Assisting our developers and testing the developers' work.

Complete assigned custom Templates work along with Venue Software Builds.

Located conveniently in the CBD.

We provide a highly attractive basic salary + various allowances

Work times are from 10am to 7pm or 5pm to 2am

 


Candidate Requirements

Outstanding telephone skills with an ability to translate complex technical information into layman's terms.

Applicants with experience in HTML / CSS.

Matric

Excellent time management, planning and organizing skills.

Detail orientated.

Good problem -solving abilities.

Experience in the Venue and Events industry and using Venue and Events Management Software.

Excellent written skills, with an ability to describe technical information clearly.

Enjoy dealing with people and a genuine desire to assist them.

Experience in a technical contact centre role.

A commitment to learning and ongoing personal development.

A passion for technology and solid understanding of the IT Industry.

Experience in working across international Markets – Australia, USA, UK etc

Apply before Tuesday, April 14, 2020 - 5 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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