Workshops Manager - Freddy Hirsch Group, Zambia

  • Zambia
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: FMCG, Manufacturing
  • Posted by Freddy Hirsch Group on Tuesday, February 11, 2020
  • Reference: 1654552
  • Apply before Saturday, April 11, 2020 - 51 Days left

Vacancy Details

Employer: Freddy Hirsch Group

Staff Management

  • Make sure Staff understand roles and perform
  • Training and planning is done as per individual needs
  • Efficiently manage staff performance
  • Manage time keeping, poor performance and discipline


Management of Technicians

  • Technicians follow procedures
  • Maintain professional levels of service
  • Monitor working hours
  • Ensure Job cards are accurately completed
  • Ensure that service kits are stocked and utilized
  • Authorise Travel expenses
  • Maintained and service vehicles


Service Levels are Managed and Maintained

  • Client complaints satisfactorily and promptly resolved
  • Promptly solve clients’ complaints
  • Maintain professional communication levels
  • Conduct Spot checks
  • Visit key customers to discuss complaints, concerns, make suggestions for proactive maintenance and add value


Spares stock Managed

  • Stock available and accounted for
  • Complete documentation for outgoing stock
  • Efficiently and accurately pick spares stock
  • Maintain all standard operating procedures to meet deadlines
  • Cyclical and quarterly stock takes
  • Return Obsolete and redundant stock to suppliers
  • Over stocks and ageing stock control


Processes and procedures managed

  • Ensure that credit approvals are obtained for jobs requested before job is started
  • Process job cards immediately on completion of work - ensuring all spares drawn for the job are invoiced
  • Job card register reviewed daily to follow up on outstanding jobs
  • Daily technician’s hours report maintained with MTD and YTD report
  • Stock handed to courier services reconciled to daily reports and waybill numbers inserted on reports – follow up next day to ensure delivered
  • Spares stored in the correct bins and code and description clearly stated
  • Overseas receipts reconciled to supplier invoice, order number before shipping update
  • Check and clear SOP006 back order report daily
  • Check and clear PICKSCHED daily
  • Match all invoices to day end SOP008 audit report
  • Check technicians service reports for problems
  • Check customers service survey report for problems


Financial Management

  • Monitoring and implementing cost saving methods to ensure more efficient outputs
  • Maintain monthly budgets
  • Meet annual budgets

Candidate Requirements

  • At least 5 years of Services/ Sales or Workshops Management experience
  • Experience as a Qualified Technician/Millwright
  • Matric with Technical qualification as a requirement, Degree advantageous
Apply before Saturday, April 11, 2020 - 51 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
14 people have applied for this job. 103 people have viewed this job.

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About Freddy Hirsch Group

Our family business has been trading in spice since 1956, which means a lot of spice has passed through our experienced hands. As we continue to keep our No. 1 spot in the spice industry, we know that the core values of service excellence, quality products and technical innovation set up by the founding generation are safe and secure in the hands of our second generation, who are already successfully flying the family flag. A third generation is waiting in the wings to take us to 2056 and beyond!

Co-incidentally, the vast majority of Freddy Hirsch customers are family-owned businesses and the loyalty shown by these customers through the generations has played a huge part in the group's on-going success. There is a close personal bond between Freddy Hirsch and its customers, based on the family values we all share, such as honesty, loyalty, trust, unity, friendship, passion, concern, kindness and warmth.

These traditional values are what inspire us, and form the basis of what we believe will take us forward as we continue serving customers and the industry in the southern African region well into the future.



We are a manufacturing, distribution and marketing organisation, offering unique products and services through our highly trained Sales and Technical staff to the thousands of Independent and Supermarket Retail Butcheries, Meat Processing Factories and Poultry Factories in Southern Africa – in fact, from Cape Town to Nigeria!


The Freddy Hirsch Group offers our customers an extensive and varied product list. Most ingredients are manufactured in our local Cape Town plant while some commodities and equipment are sourced from major international principals, all of whom are market leaders in their field.

Spices, seasonings and complete packs are manufactured in our HACCP-rated spice milling and blending facility, which is the only one of its kind in South Africa. The facility is part of the internationally-rated AIB Food Safety Programme.