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Employer: Layla Placements
My well established Client is currently seeking the following candidate based in Cape Town to deliver the best possible Distributor Service at all times to all Distributors.
To co-ordinate and handle all distributor queries and complaints to ensure distributor satisfaction.
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information
Handle all queries brought forward by Distributors or other departments pertaining to Distributors.
Putting through qualification orders, transferring PV, contacting PT and WT with results, faxing team points
Fax Operator Duties
Receive orders per fax, What’s App, email, telephone; and enter on fax program
Order Processing duties
Able to work flexi hours to suit the requirements of the Business Operating Hours and to attend certain events which can include working over weekends
Strong in Warehouse Systems
Fluent in 4 languages
Education level – Grade 12 plus 2 years administrative experience
Relevant Tertiary Qualification an advantage
Excellent communication, teamwork and relationship building skills
Excellent Interpersonal skills
Must be detail orientated
Efficient time management skills and the ability to handle concurrent deadline pressure
Must be computer literate
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