Retention Advisor - Outsurance, Pretoria

  • Pretoria
  • Salary: On Application
  • Job Type: Permanent
  • Sectors: Insurance
  • Posted by Outsurance on Wednesday, February 5, 2020
  • Reference: Retention Advisor
  • Apply before Friday, April 24, 2020 - 22 Days left

Vacancy Details

Employer: Outsurance

OUTsurance is a world-class profit orientated short-term & life insurer. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture. Our success can be attributed to the OUTstanding people that work for us.

  • Minimum Matric qualification or equivalent qualification

  • FAIS accreditation is essential

  • Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced

Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family

Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance


  • Extensive sales experience is essential

  • Previous call centre experience - preferably in a  sales or retention environment

Skills and Competencies


  • Sales and/or Client service oriented

  • Attention to detail/Quality oriented

  • Resilience

  • Deadline and results oriented/Work standards

  • Initiative

  • Enthusiastic and passionate about the job and the company

  • Effective at planning and organisation/Work management

  • Teamwork/Collaboration

  • Judgment/Problem solving

  • Adaptability

  • Integrity

  • Tolerance for stress 


  • Selling skills

  • Interpersonal and communication skills

  • Negotiations

  • Keyboard skills

  • Administration skills

  • Influencing

  • Practical learning


Additional information:

  • An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition.

  • We are looking for ambitious, highly motivated and driven Customer Service enthusiasts

  • In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

Apply before Friday, April 24, 2020 - 22 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
1714 people have viewed this job.

Similar Jobs

More Outsurance Jobs

About Outsurance

OUTsurance Insurance Company was 'brought to life' by Willem Roos, Howard Aron and René Otto in early February 1998. OUTsurance is a member of the Rand Merchant Insurance Holdings (RMI) Group and an approved financial services provider.

We're leaders in the short-term insurance market offering car and home insurance directly to South Africans. In 2003 Business OUTsurance launched to cater for the unique business insurance needs of all types and sizes of businesses. In August 2010 we expanded into the life insurance market by offering comprehensive death, disability and critical illness cover as a fully-fledged life insurer too.

Internationally, OUTsurance Namibia has been operating in the personal short-term insurance market since July 2007 and in November 2008 Youi, our sister company in Australia, launched with world-class online quoting functionality offering car and home insurance.

OUTsurance is vibrant, successful and values orientated with an awesome culture. We are growing fast which means ongoing career and growth opportunities.