Veterinary (Pets) Claims Assessor - Call Centre - Careerbox, Umhlanga

  • Umhlanga
  • Salary: Market Related
  • Bonus: Performance Bonus
  • Commission: Yes
  • Job Type: Contract
  • Posted by Careerbox on Monday, January 27, 2020
  • Reference: 1648041
  • Apply before Friday, March 27, 2020 - 31 Days left

Vacancy Details

Employer: Careerbox

Are you a qualified Veterinary professional? Want to work for an International Call Centre and making an impact in Pet Insurance?

Bring your love of clinical consulting into the corporate environment. You'll liaise with internal and external stakeholders including customers and other veterinary professionals to resolve claims and claim disputes.


  • A fastest growing pet insurer in a rapidly growing insurance market
  • We exist to make a difference to the health of pets by protecting pet parents from the unexpected



  • Be part of an awesome place to work where your ideas, innovation and curiosity is rewarded
  • We offer a range of flexible work options to support the ever-changing needs of our people
  • Bespoke leadership programs to enhance our leaders’ journey
  • Conveniently located in Durban & Johannesburg




  • Utilise your passion for animals to ensure a smooth process and positive claims experience for our customers, their pets and vets;
  • Interpret medical records and apply clinical knowledge to commercial scenarios.
  • Ability to explain medical concepts in layman terms to internal and external stakeholders verbally and in writing.
  • Assist with claims assessing and auditing of high value claims when required.
  • Review claims and liaise with policyholders and veterinary professionals to resolve complaints and queries
  • Identify trends from daily operations and areas of continuous improvement for our customers.

Required Skills

  • veterans : 1 to 2 years
  • veterinary : 1 to 2 years
  • veterinary medicine : 1 to 2 years
  • veterinary nursing : 1 to 2 years
  • veterinary surgery : 1 to 2 years
  • vetting Agents : 1 to 2 years

Candidate Requirements

  • Veterinary Science Degree/ Diploma or Vet nursing qualification
  • Clinical experience
  • Experience in working as a Veternary Assistant
  • Experience in working as a Veterinary Claims Assessor
  • Good communication and ability to multi-task
  • Ability to problem-solve and critically analyse data
  • Proven experience at developing and maintaining relationships with colleagues and customers
  • Intermediate Microsoft office skills
  • Ability to show empathy
This position reports to: Campaign Manager Apply before Friday, March 27, 2020 - 31 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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