IT Helpdesk Executive - Entry Level - Infystrat Recruitment Agency, Cape Town

  • Cape Town
  • Salary: R8 000.00 - R15 000.00 Per Month (Negotiable)
  • Job Type: Contract
  • Sectors: Education, Academic
  • Posted by Infystrat Recruitment Agency on Thursday, January 23, 2020
  • Reference: Rashi Jan2020
  • Apply before Monday, March 23, 2020 - 36 Days left

Vacancy Details

Employer: Infystrat Recruitment Agency

Job Description

 

We are seeking IT Help Desk Technicians for a long term contract and its 1 year contract to start with

 

  • At least 1 year of network/computer support experience (preferred)
  • Hospitality experience is a plus
  • Knowledge of Microsoft Windows 7/8, Mac OSX, Microsoft Office for Windows and Mac, Outlook, iPads, and desktop systems and servers
  • A friendly, personable demeanor with a willingness to interact with other colleagues
  • Commitment to company values and excellent guest services
  • Password reset requests (Password reset call split)
  • Verify proper hardware and/or software setup
  • Uninstalling and reinstalling software applications though remote connection
  • Basic diagnosis and troubleshooting
  • Resolve user account problems
  • Assistance in handling simple problems or generic 'how to' questions.
  • Software troubleshooting
  • Ticket status (Ticket Status call split, emails)

 

Qualifications
Education: H.S. Diploma and/or Computer coursework (applicable certifications) or College Degree (minimum 2yr and some experience)

 

 

 

Job Types: Full-time, Contract

 


Required Skills

  • customer service : 1 year or less
  • it helpdesk : 1 year or less

Candidate Requirements

Experience:

 

  • 6months -1 years of IT work experience a plus.
  • Strong Customer service skills
  • Effective communication skills (written and verbal)
  • “Tech Savvy” with a basic understanding of PC and MAC computers
  • Willingness to learn
  • Capability to work collaboratively in a team environment
  • Critical thinker

 

Apply before Monday, March 23, 2020 - 36 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Infystrat Recruitment Agency

InfyStrat Software Services is a IT Strategic partner for global organizations looking to strategically transform, grow, and lead in today’s challenging business environment. We are a global leader in IT services, digital, business solutions, consulting, technology, outsourcing and next-generation services. Our continued industry-leading growth is a testament to the certainty our clients experience every day. InfyStrat operates in the Africa, US & India whilist planning to expand its operations Europe, Middle East,  Europe, Middle East, Australia regions and has delivery centres in India (Bangalore, Pune & Mumbai), Johannesburg & US (TN).