Desktop Support Technician - Cape Herb & Spice, Cape Town Southern Suburbs

  • Cape Town Southern Suburbs
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: IT, Manufacturing
  • Posted by Cape Herb & Spice on Wednesday, January 15, 2020
  • Reference: 1643661
  • Apply before Sunday, March 15, 2020 - 21 Days left

Vacancy Details

Employer: Cape Herb & Spice

Cape Herb and Spice has grown from entrepreneurial roots into a global player, employing over 500 people and operating over 3 sites in Cape Town. Centered around innovation and quality, Cape Herb and Spice gives any candidate a great opportunity to gain extensive experience and build an exciting career.

Key responsibilities:

• To provide 1st & 2nd line support to end-users, locally and remotely, with escalation if required

• Standard troubleshooting required to resolve incidents as reported, covering hardware and software across the network, including MFP’s, Printers, Desktops, Laptops, Peripherals and mobile devices

• Provide end-user support on workstation and printer usage, with basic training if required

• Basic networking knowledge with understanding of network cabling, installation, testing & troubleshooting

• Requests/Incidents to be logged/recorded, with detail on resolution. Knowledge database to be created and kept up to date

• Creating of user accounts, with necessary access and authorisation (Active Directory)

• Branch office site support may be required, when & if necessary (travel required) *

• Configure & setup of workstations, MFP’s and mobile devices where necessary

• PC builds, repairs, upgrades (Desktops and Laptops)

• Asset Management

• MS Server 2012 R2 knowledge for minimal server access to assist with support functions (RDS, Print server, AD, Backups/Restore)

• Daily & Monthly Backups

• Log support requests with third party vendors (escalation) and manage/follow up

• Be available and involved in any IT-related projects that may require after hours and weekend availability*

• Additional ad-hoc tasks as reasonably required

Additional (job growth) responsibilities:

• Afterhours standby may be required from time to time for support (non-project related) *

• Admin functions: 

• Monthly reports as required

• Vendor liaison – Request quotes for new hardware, software and repairs



Required Skills

  • desktop support : 2 to 3 years
  • drivers license
  • ms server : 1 to 2 years

Candidate Requirements

Qualifications and experience:

• Basic PC Engineering (A+ & N+ or similar) (MS Certification and ITIL background will be advantageous)

• Minimum of 2 years’ desktop support experience, preferably in a corporate environment

• Exposure to MS Server environment

• Familiar with Windows 7, Windows 8.1, Windows 10, Office 2013, Office 2016, Office 365

• Must have own reliable transport with a valid driver’s licence for remote sites support within a 30km radius *


Personal Attributes required:

• Able to problem-solve, with strong technical trouble-shooting skills

• Should be able to work well under pressure and meet SLA’s

• Good communication skills across all levels

• Time-management and able to prioritise tasks according to urgency level

• Quick thinker, proactive, self-driven, self-learning and result orientated

• Able to work alone, as well as within a team

• Able to identify areas of improvement

• Good administrative and organisational abilities

• Able to follow through on instructions

• Methodical, clean and neat worker with good work ethics


* Compensation in terms of the company’s policies will be provided

Apply before Sunday, March 15, 2020 - 21 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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