Clinic Receptionist - LL Division, Cape Town

  • Cape Town
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Retail, Sales
  • Posted by LL Division on Wednesday, January 15, 2020
  • Reference: 10708
  • Apply before Friday, February 14, 2020 - 25 Days left

Vacancy Details

Employer: LL Division

Dis-Chem Pharmacies’ has an opportunity available for a Clinic Receptionist for thier Kenilworth Store to join the team. The main purpose of this role will be to attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the clinic and support the delivery of quality patient care.

Minimum Requirements:


  • Grade 12 / Matric

Job Description:

  • Register patients according to established standards.

  • Assists patients in completing necessary medical forms including medical insurances.

  • Monitor and maintain the clinical equipment, stationery and medication required.

  • Inform patients of clinic procedures and manages patient’s records.

  • Open new patient files according to standard procedures.

  • Ensure patient information is correct.

  • Process medical aid payments.

  • Move patients through appoints as scheduled.

  • Obtain medical reports if required.

  • Ensure the reception area is clean and maintained to safeguard the patient’s privacy and confidentiality.

  • Answer all incoming calls within a reasonable time according to Dis-Chem standards.

  • Use proper telephone etiquette when speaking with patients over the phone.

  • Give relevant and accurate information to callers regarding their requests, questions or concerns.

  • Ensure to take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff.

  • Ensure you are taking the correct message from the callers – repeat the message to the caller for confirmation.

  • Take extra care when taking caller contact details – repeat the details to the caller for confirmation.

  • Ask the caller adequate question to ensure the correct message is transferred.

  • Ensure that messages or calls get transferred to the correct person at all times.

  • Assist walk-in guests in reaching staff for in regards to meetings and/ or deliveries.

  • Provide customers with area codes, work telephone numbers and other relevant information when requested.

  • Ensure customers, guest and callers receive relevant feedback, within good time, regarding queries.

  • Helps patients in distress by responding to emergencies.

  • Advice and assist patients regarding medical aid authorization procedures.

  • Follow up with patients regarding any feedback requested.



  • Ability to work under pressure

  • Deadline driven

  • Follow and give oral and written instructions


  • N/A

Special conditions of employment:

  • South African citizen or valid work permit

  • Dedicated work station – Sit at desk most of the day

  • MIE, clear criminal and credit

  • Driver’s license and/or own reliable transport


Remuneration and benefits:

  • Market-related salary

  • Medical aid

  • Provident fund

  • Staff account




Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Apply before Friday, February 14, 2020 - 25 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About LL Division

Dis-Chem has been South Africa’s first choice in pharmacies since 1978, with our linked dispensaries, family clinics, non-pharmaceutical and comprehensive self-medication centres.

Our Head Office is based in Midrand, Johannesburg and we have over 150 stores spread across Southern Africa. We employ over 18 000 full-time and part-time employees, where we give our employees training to ensure that they have the greatest possible support to do their work and develop themselves as individuals.

As a leading specialist in beauty, healthy food, sport supplements, health and well-being, we offer the widest ranges in these categories and expert advice.

In 2016, Dis-Chem listed 27.5% on the JSE and it was the second largest IPO on the exchange. The Group is still managed by its original founders, Ivan and Lynette Saltzman being the Chief Executive Officer and Managing Director respectively.

Our Loyalty Benefit Programme is one of the most highly rated loyalty programmes in South Africa as it offers unbeatable discounts.

We have been rated as the country's best pharmacy chain by Professional Management Review, have been voted as the Best Pharmacy, Best Medical Supply Store and Best Health Store in The Star Your Choice and Pretoria News Readers Survey.

We are a recipient of the Leisure Options Readers’ Choice Awards and in 2014, we were voted the best pharmacy brand by Readers Digest SA. We have been voted the coolest Health and Beauty Specialist in the 2016/2018 Sunday Times Generation Next Awards.

We have a vast network of devoted suppliers who assist in satisfying the needs of hundreds of customers on a daily basis.

Our social responsibility programme is managed through the Dis-Chem Foundation. The aim of the Foundation is to provide care and support to improve the lives of individuals while relieving the burden on communities, family and friends.