Short Term Claims Handler / Administrator, Port Elizabeth

  • Port Elizabeth
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Insurance, Graduate
  • Posted on Tuesday, January 14, 2020
  • Reference: STClaims012020
  • Apply before Saturday, March 14, 2020 - 58 Days left

Vacancy Details


Main Duties will Include:

  • Collecting required information and documentation pertaining to claims
  • Registration of claims
  • Follow through with claims process until finalization
  • Keeping client up to date on progress of claims process
  • Update company records as required to reflect initial information about the claim as well as any changes that are made later
  • Upselling
  • Addressing various coverage issues
  • Problem solving
  • Any other adhoc duties which may be assigned

Taking control of outstanding claims by;


  • Ensuring regular follow ups and feedback to clients;
  • Ensuring collection from claims box;
  • Ensuring continuous and timeous attendance to claims;
  • nsuring client satisfaction on all claims.


General Client Management:

  • Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
  • Provide consistent, accurate, timely and pertinent communication to clients through “constant touch”, phone calls, e-mails etc.
  • Respond to client inquiries/issues within the established timelines
  • Manage their own diary/follow up system
  • Monitor and review client satisfaction
  • Maintain up to date records of all communication with clients


Interested candidates should submit their CV, ID and Matric Certificate to for consideration. Should you not be contacted within 2 weeks, please consider your application unsuccessful.

Required Skills

  • insurance products : 1 to 2 years
  • claim handling : 1 to 2 years

Candidate Requirements


Minimum Requirements:

  • Matric Certificate (Grade 12)
  • Tertiary Qualification advantageous
  • RE5 Examination advantageous
  • 2 years claims handling experience
  • Computer skills and knowledge (Word, Excel, Outlook, Internet)

Key Competencies:

  • Fully Bilingual in English and Afrikaans
  • Professionalism - Working in a corporate environment
  • Effective communication skills – written and verbal
  • Excellent telephone etiquette
  • Problem assessment and problem solving
  • Dealing with difficult customers
  • Customer service orientation
  • Self confidence
  • Neat and Organised
  • Planning and Prioritising
  • Attention to detail and Accuracy
  • Flexibility / adaptability
  • Fast Learner
  • High level of responsiveness
  • Team player with exceptional interpersonal and solution-oriented attitude
  • Able to perform under pressure
  • Must understand marketplace trends and best practices to meet client needs
  • Good mathematical skills
  • Ability to prioritise and self-manage work loads
  • Strong negotiation skills
  • Positive attitude
  • Behaving in an ethical manner at all times



This position reports to: HOD: Short Term Administration Apply before Saturday, March 14, 2020 - 58 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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